R.O.- Hospitality Specialist
: Job Details :

To learn more about working for Capital Vacations, please view our video below:Opportunity for career advancement in a fast-paced, growth-oriented organization!Below are just some of the benefits you'll receive:Paid Time Off and Paid HolidaysMedical/Dental with employer contributionVoluntary Life Insurance, Disability, and Aflac InsuranceCompany-paid life insurance and long-term disabilityTravel Perks to Resort LocationsCompany Perks ProgramWhat are you motivated by?:We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.What you're great at:Responsible for the efficient and courteous operations of the front desk.Responsible for checking guests in/out, collecting balances, posting appropriate room charges, making reservations, and handling stay-over requests to ensure guest satisfaction.Check online travel agents for rental inbound and run reports to correct errors before guest check-in.Prepare night audit daily and respond to online reviews.Answer and transfer calls from the switchboard using proper telephone etiquette, and provide information about local restaurants and attractions.Make courtesy and follow-up calls regarding guest issues and send confirmation letters to owners/guests as needed.Coordinate with all other departments to ensure smooth responses to guest requests.Process all incoming revenue from all departments daily, open and close credit card machines, and balance out cash drawer.Perform inventory management changes as directed by the supervisor or manager.Prepare check-in packets for the upcoming week and order office supplies as needed.Enter maintenance and service requests in SPI promptly and manage RCI banking, membership changes, and cancellations.All other duties as assigned.Responsibilities listed may not include all tasks or apply to all resort locations; an official job description will be provided and signed on the first day of employment.Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!Here's what you can expect:At Capital Vacations, we are united by a common purpose of Travel. Gather. Smile. Repeat. Â We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:Here's what you have already achieved:High School Diploma/GED preferredPrior experience in a hospitality or customer service role preferredComputer skills, attention to detail, excellent customer service skills, and the ability to work under pressure#J-18808-Ljbffr