Location: Reno,NV, USA
Starting Rate: $18.00!
JOB SUMMARY
Responsible for assisting guests with all aspects of room requests and general information, and running all required reports.
ESSENTIAL DUITIES AND RESPONSIBILITIES (May include, but is not limited to the following)
* Coordinate room distribution and balance of room types
* Ensure room activity is appropriately and accurately compiled
* Track and correct room discrepancies between Housekeeping and the Front Desk
* Ensure rooms are assigned according to set policies and procedures
* Review daily arrival list, assign rooms and suites close together (when possible) for groups and multiple reservations
* Review three (3) day arrival list and complete room blocking for future arrivals
* Enter room assignments and changes into the computer as they occur
* Complete and distribute appropriate forms for each transaction implemented
* Create computer reports noting room activity and availability as specified in the Front Desk manual
* Cancel all non-guaranteed reservations at specified times
* Answer office phone lines and direct calls appropriately, or handle situation if capable and authorized
* Fulfill pre-registration duties as needed and when time permits
* Review credit limit report for both cash and credit cards and call for additional authorization for referrals and denials and advise Shift Supervisor of any problems
* Check out and update express checkouts
* Perform front desk clerk duties when needed and required
* Advise Housekeeping and Engineering of room repairs or problems
* Run reports as needed
* Verify out of order/off the market rooms daily
* Exemplify our core values, family style service, our mission and vision
* Exemplify our DEI (diversity, equity, inclusion) culture
* Perform other job-related duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
* Ability to perform basic math
* Ability to understand and comply with all Company and departmental rules, regulations, policies and procedures
* Ability to establish and maintain effective working relationships with staff and Guests
* Good working knowledge of computer software to include MS Word, Excel
* General Office Experience Preferred
* High School diploma or equivalent
PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)
* Work may be performed in an area, which may be unusually noisy and crowded
* Mobility to include bending, reaching, prolonged standing and walking, accessing and lifting items from floor level to six feet high
* Normal sense of smell, touch, sound and vision range
* Eye/hand coordination and manual dexterity
* Work area is subject to variable temperatures
* May be subject to smoking environment and moderate noise
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech - both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals' religious beliefs or practices.
As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.