Ramp Captain
: Job Details :

About Evolution Parking & Guest ServicesAll candidates should make sure to read the following job description and information carefully before applying.Evolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. We operate and manage the parking and front door services and the exceptional team members that make it all possible at America's finest hotels such as the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt and countless more.Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without the distractions from other verticals. Hotel Valet Parking Management and Bell Services is our only niche and provided our undivided attention.JOB SUMMARYThe Ramp Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site's service standards are met or exceeded. Under the direction of the Manager, the Ramp Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Ramp Captain is not a manager; however, they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instructions on how to proceed.DUTIES AND RESPONSIBILITIESGuest ServiceMaintains a pleasant, friendly and professional demeanor with all guests, hotel staff and coworkersAcknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressionsEffectively delivers Aggressive Hospitality to guestsAddresses guests using the appropriate greeting for the siteOpens all vehicle and hotel doors for guestsChecks in arriving guests and explains vehicle parking and retrieval proceduresRuns at top speed to park and retrieve vehicles while driving slowly and cautiouslyMaintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situationsUses proper phone etiquettePosts up in appropriate areas when not assisting guests or completing other tasksConducts an effective room presentation when providing bell services for guestsAssists with the delivery and pick up of items to guest roomsAssists guests with directions, taxis, reservations and other inquiriesMaintains a detailed knowledge of the hotel, outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent informationPromotes a teamwork philosophy through leading by example and effective communication skillsLeads the work group in delivering high levels of guest serviceAppoints fellow associates to certain routine roles; Assigns coworkers to non-ordinary roles at the direction of the ManagerAt the direction of the Manager, reduces staff during the work shift if business conditions dictate, using an approved methodSafety and Loss PreventionDemonstrates knowledge of site-specific safety and security proceduresReports all accidents and incidents to the Manager or another designated member of managementReports all potential hot spots and safety concerns to the ManagerUses only equipment trained to use and operates all equipment in a safe mannerPractices preventative safety procedures and follows established safety procedures as set forth by companyIssues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keysCompletes ticket information including key tag, guest folio, location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet systemCompletes incident reports that are detailed and strictly factualSecures all keys on a belt clip or in a locked key boxLead the workgroup in facilitating a safe working environmentSystems and StandardsCompletes all tasks in a timely manner as instructed by the ManagerAdheres to the work schedule in completing and performing assigned tasksCooperates with management and coworkers to ensure that services can be maintained to meet the needs of the customerMaintains clean, neat work environment including all surrounding areas of drive, valet desk, parking area, bell carts, bell closet, trash receptacles and ash urnsCreates and maintains an atmosphere of warmth, personal interest and positive emphasisTreats guests and fellow employees with courtesy, respect and dignityFollows all appearance standards as set forth by company, including complete approved pressed uniformFollows all attendance standards as set forth by company, as required by the scheduling which may vary according to business needsNotifies the manager of lateness to work or absence from work according to policyExecutes all terms and conditions as set forth in the company Associate Handbook, policies, and standard operating proceduresMinimum Education RequiredAssociates Degree, High School Diploma or GED required, or relevant working experience.Understanding of general business practices including accounting, human resources, and customer service.Minimum Experience RequiredExperience in valet parking.Valid US Drivers License.2+ years in a management position.Experience with HRIS platforms, such as ADP.Experience with Customer Service.Skills RequiredStrong customer service and client relationship skills.Excellent oral and written communication skills.Strong technology proficiency.Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.Ability to collaborate effectively and work as part of a team.Exceptional attention to detail and able to multitask in a fast paced, deadline driven environment.Our BenefitsHealth, Dental, and Vision Insurance401K with company matchEmployee Discounts with selected retailersPaid Time Off and Company Paid HolidaysNote: An applicant assessment and background check may be part of your hiring process.Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.No recruitment agencies, please.