Location: Chicago,IL, USA
IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this jobFleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement.What you'll doThese are the essential functions of the jobFleet Service Agent or Clerk / Fleet Service Crew ChiefThis list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.Aircraft MovementGuide aircraft by standing and holding wands at or above shoulder heightOperate machinery to perform airplane movementAircraft ArrivalArrive at gate in advance of aircraft arrivalParticipate in pre-arrival briefingChock aircraft wheelsPosition safety cones around aircraftPosition equipment (e.g., air-start units, conveyors) by aircraftConnect ground power, pre-conditioned air, and air-start unitsAircraft ServicingPerform exterior lavatory servicingService aircraft potable waterBaggage HandlingTransfer baggage/cargo to and from belts, carts, baggage devices, and containersDrive tug and cart to designated aircraft and drop-off areasOpen and close cargo door of aircraft Enter and exit the cargo compartment of aircraftRemove baggage/cargo from aircraft cargo compartment Scan baggage/cargoInterpret documentation (e.g., bag tags) to determine proper handling of baggage/cargo Finalize load plan (Crew Chief only)Direct team in loading baggage/cargo in the aircraft cargo compartment according to weight and balance specifications (Crew Chief only)Load baggage/cargo in the aircraft cargo compartment according to weight and balance specificationsPushbackDisconnect ground power, pre-conditioned air, and air-start unitsEnsure all equipment is removed from the safety envelope prior to pushback Remove chocks from aircraft wheelsAircraft/Gate SafetyMonitor traffic around the gate area to prevent collisionsRemove any foreign-object debris from the safety envelopePerform pre-departure and post-arrival aircraft walk-aroundInspect aircraft pre- and post-flight Report identified aircraft damage to crew chief, supervisors, pilots, and/or maintenanceCommunication and Effective OperationsEnsure gate has resources needed to facilitate effective operationsComplete forms required for operational requirements (Crew Chief only)Communicate with team members in a professional mannerLead and direct team (Crew Chief only)Follow Crew Chief/Lead instructions Communicate with others outside team (e.g., operations, load planners, other departments)Communicate with flight deck using proper verbiage when necessary or requiredCoordinate with other operational personnel to ensure efficient loading of baggage/cargo, aircraft servicing, and pushbackWhat you'll do (cont.)GeneralReport to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)Adhere to company policies, procedures, and performance standardsPerform all functions in accordance with safety procedures and policiesWear uniforms as required by company policyWear all personal protective equipment (PPE) in accordance with rules and regulationsWork outdoors with exposure to extreme weather/elements, engine noise, and noxious fumesDepending on your airport size, you may also do the following:De-ice aircraft by directing a chemical/water stream at aircraft surfacesPerform catering serviceReasonable accommodations may be made for qualifying individuals with disabilities.All you'll need for successHigh school diploma or GED or international equivalentMust be 18 years of age or olderLift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor beltsMust have knowledge of and ability to use basic computer skillsPeople-oriented and highly motivated, with a positive and cooperative attitudeGood communication skillsApplicable valid driver's license as required by local authoritiesMust be able to secure appropriate airport authority and/or US Customs security badges, if applicableCompletion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirementsAbility to obtain jet bridge certificationMust have the ability to pass the US Postal Service background checkWhat you'll getFeel free to take advantage of all that American Airlines has to offer:Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources and support you need.401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICYAmerican Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.