REPORTS TO: Senior Program Manager STATUS: Exempt, full-time, Salaried LOCATION: Chicago, Illinois (Hybrid/remote schedule). On-site coordination of AME's may take place at shelters, community service centers, libraries, outdoor spaces such as public parks and other public places accessible to people experiencing homelessness throughout the City of Chicago. SALARY RANGE: $53,730 - $76,440 (commensurate with experience) ABOUT ALL CHICAGO MAKING HOMELESSNESS HISTORY (All Chicago MHH): All Chicago MHH's mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, nearly 6,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes. All Chicago MHH prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community's collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago MHH brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago. We bring a sense of collaboration to our work and actively seek solutions through partnership! Come to work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org . Position Summary: The Rapid Rehousing Program Manager is a key member of the RRH team. The Program Manager has the primary responsibility to manage the ESG-funded Rapid Re-housing program and associated grants. A successful candidate must be able to work across All Chicago teams, partner agencies and stakeholders such as the Department of Family and Support Services. The Program Manager will supervise a team of program coordinators and associates who support agencies in processing rent payments, resolving housing issues, following program policies and procedures and monitoring program outcomes. The Program Manager will also manage a group of subrecipient partners. Strong candidates will have knowledge of contracting processes, outcomes and RFA and RFP processes. The Program Manager is a champion of housing first and harm reduction approaches to service delivery and will be drive partners and staff to understand and work around participant barriers. Desired Core Competencies:
- Leadership: Lead All Chicago MHH staff and subcontracted partners to accomplish project goals and objectives.
- Communication: Communicates clearly and collaboratively through written and verbal methods and with diverse stakeholders.
- Detail orientation: Able to process and organize a lot of information, complete detailed tasks, and remain organized.
- Critical thinking: Approaches problems methodically and creatively. Uses curiosity to ensure understanding of problems and proposed solutions.
- Facilitation: Facilitates effective meetings with partner agencies, manages conflict, and promotes joint problem solving.
- Collaboration: Works collaborative with all stakeholders, holds space for multiple perspectives, and generates buy-in to Coe community standards and best practices.
Specific Responsibilities: Rapid Re-Housing Planning & Oversight
- Coordinate the Rapid Re-housing (RRH) program, including overseeing referral processes; collaborating with partner agencies to ensure housing placements, housing stability and successful program exits of program participants.
- Supervise a team of associates and program coordinators•Coach direct reports through alternate strategies or actions to improve partner agency performance.
- Manage long term projects to improve program compliance and outcomes, delegating tasks as necessary.
- Respond to issues related to partner agencies participants or landlords elevated due to complexity or lack of resolution.
- Monitor data quality of partner agency staff by providing on-going reports and addressing issues in a timely manner.
- Complete and provide monthly and quarterly program reports to funders.
- Conduct program orientations and trainings for partner agency staff.
- In collaboration with the Monitoring and Capacity Building Team, plan and oversee annual program audits.
- Ensure programmatic compliance by evaluating progress toward outcomes and conducting site visits and maintaining relationships with partner agencies and other stakeholders.
- Convene and facilitate on-going partner meetings.
- Connect relevant community resources and supports with the RRH program, when possible, including but not limited to employment programs, public benefits, mental health and substance treatment services.
- Monitor client assistance budget.
Other Duties
- Identify opportunities for streamlining workflows and programmatic systems.
- Provide back-up support for other Program Team activities.
- Other duties as assigned to support the work, goals and mission of the All Chicago Program Team.
Requirements Qualifications: Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago and will have the following:
- Bachelors' degree in Social Work, Psychology, Social Justice or another related field is required. Master's degree in one of these fields preferred. An equivalent combination of education and experience will also be considered.
- Possess 2-5 years of experience in the field(s) of homelessness service delivery and/or housing is strongly preferred.
- Experience with HUD-funded programming housing programming and accompanying regulations is preferred
- Excellent skills with Microsoft Office products including but not limited to Excel, Word, PowerPoint, and Outlook.
- Ability to prioritize, meet deadlines and manage changing priorities.
- Ability to respond effectively to inquiries, complaints, or concerns, as presented by staff, consumers, service providers, and other stakeholders.
- Strong interpersonal skills, professional presence, and ability to interact with a diverse audience.
- Excellent writing and analytical skills.
- Experienced in meeting or training facilitation.
- One year of supervisory experience preferred.
Compensation We offer a comprehensive benefits package which includes medical, dental, vision insurance, and disability, employer-matched retirement plan, paid leave, and more. To Apply: Please submit cover letter, resume, and salary range requirement