The Reception Services Supervisor will oversee the day-to-day operations of the clinic and PSRs.This is a full-time position working M-F from 8:00 am - 5:00 pm out of our Blaine, Brooklyn Park, Coon Rapids and Otsego locations.Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.Essential Functions:
- Oversee, monitor and supervise the daily operations of the PSR department ensuring excellent patient service and delivery of care.
- Recruit, hire, coach, train, and develop employees. Work with manager/director and HR to develop performance plans as needed.
- Plan ahead to anticipate the scheduling needs of the PSR department and send out a weekly schedule to all staff.
- Conduct frequent, timely, and appropriate communications with employees through meetings and one-on-one sessions; actively participate in meetings and other communications processes; share information timely, accurately and completely with others, as needed.
- Conduct yearly reviews and discuss compensation with staff.
- Complete all payroll processes as needed in Ultipro including, leave of absences, time off requests, department transfers,
- Ensure compliance with all applicable laws, regulations, etc. (e.g., HIPAA, Stark, OSHA, employment laws); company policies and procedures; business ethics; etc.
- Occasionally participate in community functions relating to TCO outreach events throughout the year.
- Any and all other duties as assigned
Education and Experience Requirements:
- Bachelor's degree in related field or applicable experience
- Supervisory experience preferred. Healthcare setting experience preferred
- Working knowledge of all applicable laws, regulations, and guidelines
Essential Requirements:Ability to:
- Comply with company policies, procedures, practices and business ethics guidelines.
- Complete job required training.
- Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
- Demonstrate prompt and reliable attendance
- Work in the clinic, office or surgery center during business hours
- Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
- Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
- Communicate and interact in a respectful and professional manner
- Prioritize workload while being flexible to meet the expectations of the daily operations
- Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
- Understand and execute a variety of instructions
- Effectively operate equipment and communicate on and operate the phone system
- Work independently with minimal supervision
- Travel to other work locations, if required
Performance Expectations - i-Health's Core Values:
- Integrity - Do the right thing and take responsibility for what you do and say
- Service - Consistently contribute to deliver an exceptional experience
- Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
- Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
- Teamwork - Be a part of the whole; support each other positively
Environmental Conditions:
- Clinic/office/surgery center setting
Notes:
- Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
- This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.