Location: Andover,KS, USA
At Volkswagen of Inver Grove, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Volkswagen of Inver Grove is absolutely critical to our success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
We are seeking a Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers' business, and direct the caller to their destination. This position will also be responsible for basic accounting skills and handle payment transactions from sales and service customers.
**Responsibilities**
* Assist customers during the checkout process by accepting payments (cash, checks and credit card payments) and properly accounting for monies received.
* Make change accurately and issue receipts to customers.
* Answer phones and direct customers to the proper department and follow up with calls in a timely manner.
* Handle customer concerns diplomatically and refer complaining customers to the appropriate individual for resolution.
* Operate multi-line switchboard telephone system.
* Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold.
* Assist managers with various clerical duties as needed.
* Be friendly, professional, courteous and efficient when working with all customers internal and external.
* Familiarize yourself with department structures & internal procedures to better address the needs of customers.
* Perform basic accounting responsibilities and reconcile payments/receipts at close of business.
**Qualifications**
* Experience with Microsoft Office suite and Google Docs is a plus.
* Available to work flexible hours on weekdays, weeknights & a Saturday based on rotation.
* Ability to communicate customers' interests needs and requests to management, service and sales personnel.
* Professional personal appearance.
* Submit to a background check.
***Volkswagen of Inver Grove welcomes all applicants and is an Equal Employment Opportunity Employer. We will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. We are an EEO employer and support affirmative action in accordance with MN Department of Human Rights principles.***
***car dealer, clerk, checkout, cashier, cash handling, payment, register, counter, customer service***
**Apply for INTERNAL ONLY Receptionist Cashier PT**
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I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.
Full Name Date: 10/9/2021