We are seeking a Receptionist with excellent customer service skills on the phone, sms and email. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination. This position will also be responsible for working in our customer management platform to respond to online inquiries with the goal of setting an appointment for the customer to visit our store. This is a fast paced work environment and this individual must be able to multi task between phone calls, text messaging and email communication. At McConnell Automotive we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at McConnell Automotive is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. What We Offer
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Health and wellness
- Flexible Work Schedule
- Saturday Lunches
- Discounts on products and services
Responsibilities
- Set appointments for customers via incoming and outgoing phone calls, emails and sms messages
- Answer phones and direct consumer to the proper department and follow up in a timely manner
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Operate telephone system
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- Assist the managers with various clerical duties as needed
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
- Fluid with computer systems, typing, email communication, etc
- Comfortable with sms messaging, uploading pictures and videos using smartphone
- Experience with Microsoft Office suite is a plus
- Ability to communicate customers' interests needs and requests to management and sales personnel
- Professional personal appearance