POSITION: RECEPTIONIST
DEPARTMENT: RURAL HEALTH
FLSA STATUS: NON-EXEMPT Please read this job description carefully to ensure that you understand its contents, the job requirements, and expectations before signing this document.
JOB SUMMARY: Under the direction of the Rural Health Director you are responsible for obtaining required information, admitting patient's, and making appointments for patients in an efficient manner, in accordance with established policies and procedures directed by your supervisor.
JOB RELATIONSHIPS: Responsible to: Rural Health Director Positions Directly Supervised: None Regular Contact with: All Rural Health personnel, Physicians, and the public.
MISSION STATEMENT: As an integral part of our community, Franklin Medical Center's mission is to provide the highest quality health care and customer satisfaction to all those we serve. We are committed to delivering compassionate, capable, and personalized treatment to our patients and their families, always keeping in mind that our responsibility is to the health needs of the people.
ESSENTIAL JOB FUNCTIONS: Answer, screen, and forwards in-coming calls. Records messages and forwards to proper person. Provide basic and accurate information in-person and via phone/email. Schedules appointments for all physicians, return/follow-up visits, and consults/referrals. Completes community care referral forms. Assists in scanning of lab, x-rays, etc. Enters patient information into computer. Keeps established patient's information current in computer system. Collects patient co-pays, deductible, etc. Maintains patient's records. Be able to properly use and maintain all equipment in work area. Float between all FMC Rural Health and Specialty Clinics, as directed. Performs other duties as assigned. QUALIFICATIONS: Education: High school diploma or equivalent.
Work Experience: Desired, but not required. 2 years of clerical experience preferred.
Required Knowledge, Skills, and Abilities: - Strong customer/patient skills
- Must have excellent organizational skills and be an effective time manager and multi-tasker
- Strong written and verbal communication skills
- Familiar with medical terminology
Physical Requirements: Must be able to handle a fast paced environment. Have a positive attitude, and a willingness to work at anything assigned. Be able to remain in a stationary position for long periods of time, ability to move about the medical office to access office equipment, and ability to position self to maintain files and file cabinets. Constantly operates a computer and other office productivity machinery, such as printer, copy machine, and computer. Ability to communicate information and ideas so other will understand. Ability to observe details at close range.
OSHA EXPOSURE CATEGORY A: Has exposure to blood borne pathogens.