Summary: The successful candidate will answer phones, successfully forward calls and take messages for the staff. Receptionist must be able to understand client needs in crisis or in a less than optimum state. The Receptionist will be responsible for determining utilization of systems, if the caller is a current client and forward such calls appropriately to whom they are assigned. New callers must be given the appropriate information to assist them with their questions or with a referral to Intake. Compassion and patience are assets in this field. Communication skills are imperative. Organization is also crucial as messages must be created accurately and efficiently. In addition, staff is encouraged to be crossed trained and understand job functions within their designated units. Responsibilities: The Receptionist responsibilities include, but not limited to:
- Provides direct services to new clients including taking messages, engagement, assessment, referrals and follow-up
- Documents all interactions with, or on behalf of, clients
- Maintains familiarity with program resources available on- and off-site
- Attends staff meetings and serves on committees as required
- Attends professional meetings, educational conferences, and in-service trainings
- Maintains current and accurate documentation, progress notes, and data tools both physically and electronically
- Maintains confidentiality
- Maintains a professional appearance
- Time management and prioritization is necessary
- Interacting with other departmental staff required
- Performs general clerical duties
- Develops and maintains good communication with other programs and units within the organization to facilitate inter-agency referrals
- Provides coverage for other areas as directed/needed
- Performs additional duties as assigned
Professional & Personal Qualifications:
- College Degree from accredited four-year University or
- High School diploma; some college is preferred with comparable experience in a legal setting or with comparable experience in a similar setting
- Ability to handle stressful environment is a necessity
- Strong team building skills required
- Professional ethics and integrity needed
- Excellent communication, writing and organizational skills
- Demonstrated ability to speak, read and write in Spanish a must
- Superb and meticulous attention to detail necessary
Physical Requirements: Prolonged periods of sitting at a desk and working on a computer