Location: Waterloo,IA, USA
Overview
UnityPoint Clinics
Experience Specialist/Receptionist
Waterloo Internal Medicine - North Crossing
Monday - Friday, 8am - 5pm
As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.
Why UnityPoint Health?
* Commitment to our Team - We've been named a Top 150 Place to Work in Healthcare 2022 by Becker's Healthcare for our commitment to our team members.
* Culture - At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
* Benefits - Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.
* Diversity, Equity and Inclusion Commitment - We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
* Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
* Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve.
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.
Responsibilities
RESPONSIBILITIES:
* Greets patients and visitors and obtains accurate information and signatures for office records
* Obtain signatures on all forms pertinent to the patient's current visit from the patient or family member who has authority to sign on behalf of the patient.
* Photo-copy & scan insurance cards and driver's licenses.
* Adhere to all confidentiality policies and procedures.
* Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
* Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
* Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
* Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
* Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
* Open and / or closes the clinic following specific guidelines of the individual clinic.
* Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
* Perform functions other than described due to extenuating circumstances.
* Other duties as assigned.
Qualifications
QUALIFICATIONS:
Education:
* High School Degree or Vocational School Graduate
Experience:
* Previous medical office experience preferred
* Strong customer service skills
* Excellent computer skills and abilities
* Ability to understand and apply guidelines, policies and procedures
* Strong personable skills to interact with physicians, health care team members, patients and support systems
* Effective communication skills
* Proficient in Microsoft Office
* Customer and patient focused
* Medical terminology/background a plus!
* Area of Interest: Patient Services;
* FTE/Hours per pay period: 1.0;
* Department: Internal Med - North Crossing;
* Shift: Monday - Friday, Daytime;
* Job ID: 153566;