Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Receptionist The Receptionist will be responsible for overseeing the reception area and will be the welcoming first point of contact for employees, clients, and visitors of athenahealth at our Global Headquarters located at 80 Guest Street, Boston, MA (Brighton/Boston Landing). This position is a critical part of our employee and client engagement efforts and our physical security program. The role requires a deep passion for customer service, a customer-centric mindset and attention to detail. The Receptionist role for is responsible for creating a positive and lasting first impression of athena to many first-time visitors to our headquarters, including executives, clients, and new employees.The Receptionist will report to the Senior Manager, Global Security & Services.
Job Responsibilities - Daily oversight of the reception area
- Warmly greeting all people arriving to our Headquarters including employees, clients, visitors, and executive leadership
- Collaborating with executive assistants on visitor and VIP visits
- Coordinating and booking use of conference and huddle rooms as needed
- Monitoring employee requests for information and facilitating answers
- Managing our Visitor Management System and Policies
- Ensuring policy compliance for employee, visitor, and contractor access needs
- Communicating requests to our landlord's property management team
- Answering the athenahealth main phoneline
- Assisting the athenaEnvironment and Security Management teams with other projects, as needed
- Collaborate with the Global Security team to ensure a safe and secure operating environment
- Responsible for managing access control and badging needs for the athenahealth's new employees, vendors, and contractors
- Support answering the athenahealth main phoneline
- Facilitate building evacuations and other life safety drills or actions
- Manage ServiceNow Tickets assign and complete, as necessary
- Work with internal audit and compliance groups to generate access control reports, maintain access levels for all employees and maintain adherence to current access control guidelines
- Act as an additional system administrator for the global access control system(s) and will support various administrative and system duties as needed.
Typical Qualifications - Bachelor's Degree preferred
- At least 2 years of professional experience in a corporate setting
- Previous customer service experience strongly preferred
- Excellent verbal and written communication skills
- Proficiency in Microsoft Systems including Outlook, TEAMS, Excel, Power Point, Word
- Understanding of ServiceNow (desired, but not required)
- Understanding of CCure Access Control and Envoy Visitor Management software (desired but not required.)
- Bilingual is a plus, but not required
Knowledge & Skills: - Outgoing, customer-centric mindset.
- Obsess over customers and the customer experience on site
- Strong interpersonal skills manifested in the ability to be a team player and promote a collegial atmosphere in the office
- Positive & professional energy, comfortable working and engaging with executives
- Serve as an essential link between athenahealth and the outside world
- General excitement to greet all people coming onsite including employees, clients, visitors, and senior leadership welcoming them to the company
- Excellent verbal and listening skills manifested in a calm, empathetic phone manner
- Ability to work under pressure
- Be reliable
- Be able to apply critical thinking to a variety of interpersonal and security situations.
- Ability to assess and evaluate situations effectively, including security issues and daily personnel and event problem-solving
- Ability to organize and prioritize work, and to independently generate solutions to new challenges, owning projects and managing them to completion
- Ability to create positive professional relationships with all levels of management within athenahealth as well as with outside vendors
- Ability to work with a wide variety of people
- Have a can-do attitude
About athenahealthHere's our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What's unique about our locations? From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth's offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India - plus numerous remote employees - all work to modernize the healthcare experience, together.
Our company culture might be our best feature. We don't take ourselves too seriously. But our work? That's another story. athenahealth develops and implements products and services that support US healthcare: It's our chance to create healthier futures for ourselves, for our family and friends, for everyone. Our vibrant and talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work. Our size makes a difference, too: We are small enough that your individual contributions will stand out - but large enough to grow your career with our resources and established business stability. Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth's Corporate Social Responsibility (CSR) program, we've selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you? Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. athenahealth is committed to a policy of equal employment opportunity-that's why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We're happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at ...@athenahealth.com for assistance.