Location: Kansas City,MO, USA
Description/Comment: - ONSITE - SHIFT - 8AM - 4PM MON-FRIDAY - DURATION - 6 MONTHS. I. Position Overview This position is responsible for coordinating an efficient Customer Experience while receiving business customers, guests, and visitors at the ODD A-Lobby. The Associate will be responsible for the support and maintain the facilities/EHS/security administrative processes that pertain to visitor arrival, in additional other administrative duties. II. Specific Duties, Activities, and Responsibilities The Business Support / Customer Experience Coordinator has the following job duties: •Greet clients & visitors, determine visitor needs in a professional manner consistent with the Kansas City Experience TM. •Answer incoming calls, determine purpose of call and transfer call and screen for security integrity •Inform sponsors and associates of client & visitor arrival •Book meeting room and inform participants •Insure a neat and clean reception area •Order supplies •Serve as a liaison between contract Security personnel •Schedule the use of conference rooms by various facilities personnel •Collaborate and communicate with internal staff at all levels •Monitor people coming and going through the reception doors •Administer visitor badges for interview candidates, new hires and clients •When client auditors arrive send email to Administrative Assistant Specialist •Be aware of and report suspicious activity in lobby or in front of building •Mark all returned badges as returned in the visitor log •Maintain Badge inventory and report missing badges •Print out the Catalent welcome brochures and fold them and keep the brochure holder full. •Assist employees to their correct location. •Create a unique and positive experience for the visitors. •Order office supplies for security •Ensure back up when absent from reception desk •SQDC / EHS system data entry & dissemination using Entropy, spreadsheets and email •Manually enter safety concerns into entropy for ODD •Assist in expediting the review/closure of safety concerns in Entropy •Participate and support all required emergency drills •Scan and upload files into the safety drive for EHS, as needed •Assist in management of EHS documents maintained in electronic document control system. •Coordinate work orders for safety and non-safety related items •Schedule ergonomic assessments for Catalent employees •Update EHS Calendar for Nurse Assessments, Doctor's Physical, Shoe Truck etc. III. Knowledge & Skill Requirements Knowledge/Skills Requirements: •Self-directed, and self-motivated •Knowledgeable and demonstrates high levels of customer service •MS Word, Excel and PowerPoint, SharePoint, •Maintains positive attitude IV. Experience, Education, & Other Requirements Education or Equivalent: •Bachelor Degree or related experience Experience: •Experience working in a Lobby Environment/Setting •Experience with security protocols and practices •Experience working in a GMP facility and familiar with GMP requirements •Public speaking and engagement •High levels of interdepartmental collaboration Physical Requirements: Individual may be required to sit, stand, walk, climb stairs for extended periods. Specific vision requirements include reading of written documents and use of computer monitor screen frequently. Start Time: 12:00 AM Hours: Location: 108 10245 Hickman Mills Drive 20-2000478 Kansas City MO 64137 United States Education: dditional Job Details: