Receptionist
: Job Details :

In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada.Job DescriptionResponsibilities include but are not limited to:Greet visitors, answer phones, and direct calls appropriatelyBe well spoken, clear and patient with all interactionsRemain calm and professional in stressful situationsFollow documented procedures and other duties as mutually agreedEnforce and handle security compliance standards regarding visitor's badgesEnsure that all visitors and guests sign in appropriatelyCoordinate conference room reservations and room preparationMaintain conference room standards as designatedHelp resolve employee and customer concerns/issuesLift large bundles of mail and make mail deliveriesHandle time-sensitive and confidential materialPerform duties and special requests as assigned by management and clientParticipate in cross-training and be flexible to perform varying roles whenever necessaryBalance workload; provide guidance and direction to teamServe as focal point for communication with customer and company personnelEnsure operating and quality standards are met based on service objectivesMaintain accuracy of required reports, logs and measurementsEnsure the highest levels of customer careEnsure adherence to business guidelines, safety & security proceduresDressing in professional attirePerform other tasks as assignedQualificationsMinimum of 6 months customer service related experienceHigh school diploma or equivalent (GED) requiredKeyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)Excellent communication skills both verbal and writtenLifting up to 55 lbs with or without accommodationsWillingness and availability to work additional hours if assignedWillingness to submit to a pre-employment drug screening and criminal background checkAbility to effectively work individually or in a team environmentCompetency in performing multiple functional tasksAbility to meet employer's attendance policy#J-18808-Ljbffr