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Receptionist/Office Supporrt Position
The Receptionist/Office Support will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization.
Duties/Responsibilities:
- Greets residents, visitors, and guests; determines the purpose of each persons visit and directs or escorts him or her to the appropriate location.
- Answers, screens, and directs phone calls to staff; takes messages and schedules appointments.
- Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
- Performs administrative and clerical support tasks.
- Performs basic filing and recordkeeping.
- Performs other duties.
- Evident interpersonal relationship skills, passionate and empathetic
- Apparent compassion to serve others
- High school diploma or equivalent educational experience
- Must pass a background check and TB test
- Ensure the highest quality of customer service is available for our residents
- Responsible for providing a positive first impression both in-person and over the phone to Residents, potential Residents, families, vendors, and candidates for employment
- Respond and address to any resident concerns which arise during shift
- Responsible for carrying out any emergency procedures required during shift
- Responsible to be knowledgeable and successful using the American House sales system
- Responsible for running or overseeing activities
- Notifies Executive Director of emergency situations
- Notes areas or articles in need of repair and reports to Executive Director
- Responsible for inputting work orders into work order system
- Other duties as assigned by Executive Director
Required Skills/Abilities:
- Excellent verbal communication skills.
- Excellent interpersonal and customer service skills.
- Basic understanding of administrative and clerical procedures and systems.
- Proficient with Microsoft Office Suite or related software.
- Previous experience working with Seniors
- 1-2 years of customer service experience
- 1-2 years of front desk/receptionist experience
Education and Experience:
- High school diploma or equivalent required.
Physical Requirements:
- Prolonged periods of sitting at a desk.
- Must be able to lift up to 15 pounds at times.
Office Support/Receptionist supports our mission to enrich the lives of others through genuine customer service, answering phones, greeting guests and additional office duties
Company Overview:
Founded in 1979, American House Senior Living Communities vision is to provide high-quality housing for senior at a price affordable for retirees and their families. That vision of excellence has endured for nearly 40 years and expanded to serve residents at a number of senior housing communities. Our mission is to enrich the lives of those we serve, providing an environment that fosters meaningful relationships. Our vision is to be an innovative senior housing company that created sustainable excellence and stakeholder value, with an unparalleled commitment to passionate care provided by compassionate people.