Location: Ottumwa,IA, USA
**Employment Type:**
Full time
**Shift:**
Day Shift
**Description:**
Acts as a healthcare access representative to patients by scheduling appointments, routing calls, and tasking appropriately in a clinic setting.
+ _Answers patient phone calls and efficiently and effectively routes and/or responds to incoming calls by following clinic protocol._
+ _Effectively maintains physicians scheduling preferences and schedules accordingly._
+ _Actively maintains scheduling bump lists._
+ _Monitors Phreesia dashboard, appointment hub, and insurance eligibility and updates accordingly._
+ _Utilizes professional and tactful communication skills to enhance clinic image._ _Utilizes clinical staff to evaluate and determine priority situations._
+ _Proactively serves as patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance._
+ _Assures conveyance of accurate and complete messages to appropriate personnel._
+ _Ensures registration operations are met on a daily basis._
**Our Commitment to Diversity and Inclusion**
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran