Location: Ottumwa,IA, USA
Employment Type:
Full time
Shift:
Day Shift
Description:
Acts as a healthcare access representative to patients by scheduling appointments, routing calls, and tasking appropriately in a clinic setting.
* Answers patient phone calls and efficiently and effectively routes and/or responds to incoming calls by following clinic protocol.
* Effectively maintains physicians scheduling preferences and schedules accordingly.
* Actively maintains scheduling bump lists.
* Monitors Phreesia dashboard, appointment hub, and insurance eligibility and updates accordingly.
* Utilizes professional and tactful communication skills to enhance clinic image. Utilizes clinical staff to evaluate and determine priority situations.
* Proactively serves as patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance.
* Assures conveyance of accurate and complete messages to appropriate personnel.
* Ensures registration operations are met on a daily basis.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.