Want to be a Difference Maker? We provide homeowners peace of mind so they can focus on what matters most!Come work as a Reconstruction Project Coordinator with Paul Davis Restoration and you too can become a Difference Maker. Our Project Coordinators assist both residential and commercial customers who have experienced property damage due to floods, fire, mold, wind, broken pipes, or malfunctioning appliances. We are looking for dedicated individuals who can provide extraordinary care serving others in their time of need. This is an extremely important role in our company, and we are looking for the best of the best to fill it. We take pride in looking for Professional, Hard Working, and Reliable individuals to be part of our Difference Maker Team!About Us:Paul Davis Restoration of West Richmond is part of a national franchise organization that provides services to repair and clean up damage to residential, institutional, and commercial structures from fire, water, storm, mold, or other disasters. Founded in 1966, Paul Davis is a rapidly growing network of more than 350 independently owned and operated franchises. We are on a mission to provide opportunities for great people to deliver best in class results!We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on being Difference Makers by living our Vision, Mission and Values to be more than just a service provider! The Paul Davis heritage is based around a can-do attitude, innovation, and outstanding customer service.What does a Reconstruction Project Coordinator with Paul Davis do:
- Responsible for clear and efficient project communication with the customer and Paul Davis.
- Monitors customer/homeowner experience on a day-to-day basis throughout entirety of job.
- Work closely with Mitigation Project Coordinator to ensure smooth hand-off between departments.
- Ensure that all QA/Warranty work is completed as it arises.
- Update all job management software and files.
- Assist in the customer/homeowners selections process.
- Professionally handle all concerns and complaints in a timely manner.
- Ensure jobs are started promptly and secure necessary permits.
- Work closely with Project Managers to ensure thorough and accurate project documentation.
- Review and validate job site documentation, including expense tracking.
- Oversees schedules to include monitoring status and carrier SLA compliance.
- Deliver job file for closing to Reconstruction Manager.
- Collaborate and assist with other departments as needed.
- Provides input to Reconstruction Manager based on customer experience and technician performance.
- Professionally represent the Paul Davis Vision and Values.
- Maintain professionalism in a fast-paced, customer-focused environment.
Basic Requirements (Qualifications):
- 1-2+ years of proven experience in data entry or a relevant role
- High School diploma or equivalent
- Restoration industry experience is a plus but not required
- Highly organized and attention to detail
- Ability to multi-task and prioritize
- High level communicator
- Proficient in Microsoft Office & Excel
- Problem-solving skills
- Must be a strategic thinker, adaptable, and have a strong sense of immediacy.
Evaluated On:
- Performance versus annual goals
- Quality of overall individual and company performance
Hours:
- A typical shift for this position is 7:30am 4:30pm, Monday Friday
- Requires willingness and ability to participate actively in rotating in-call shifts; operating in a dispatch and data entry role.