As an established government contractor to federal agencies, Deployed Services is committed to ensuring the services and personnel we deliver adhere to industry regulations and leading practices. With offerings that range from skilled professional services, including direct care services, to specialized facilities and logistical support, we set high standards for ourselves in all our endeavors. This job opportunity is for services to be performed under a contract with the federal government Office of Refugee Resettlement.Reporting to the Deputy Director, the Records Clerk is responsible for maintaining the records and filing systems for the operation. Their primary duties include creating new records, updating existing records and creating statistical reports.Essential Functions:
- Assist case management and clinical with daily responsibilities, including but not limited to filing, copying, data entry, preparing for group sessions, and assembling intake and discharge packets
- Assist with filing, closing, and with overall daily maintenance of records found in either the physical case file or UC Portal
- Assist with compiling electronic and physical files for ORR or State Licensing representatives, upon request
- Enroll UCs into the program's internal intake system (Smartsheet/WebEOC/UC Portal)
- Upload DHS and ORR placement documents to UAC Portal
- Update and Request children daily for calls
- Assist with the coordination of legal service provider's Know Your Rights presentations
- Complete and secure inventory of personal belongings/valuables of youth
- Intake:
- The greeting of new arrivals
- Facilitating the admission process in conjunction with medical
- Providing residents with a Facility Orientation
- Reviewing documentation provided by the residents
- Completing/ Uploading the necessary admission paperwork
- Identifying the language spoken by the resident
- Identifying any special dietary or religious needs and placement in the appropriate area
- Discharge:
- Provides residents with a Discharge Orientation
- Facilitate discharge process in conjunction with medical and behavioral health
- Completes necessary discharge packet
- Assist with Onsite Unification
- Discharging resident from internal and ORR systems (WEB EOC/UC Portal)
- Ensure each resident has the appropriate release documentation
- Responsible for releasing any property that has been stored to the resident upon release
- Confirm the resident has transportation scheduled for release
- Responsible for providing each resident with required transportation meals, all medication and any medical documentation and provide the resident with any required items set forth
- Assist case management with creating discharge packets with discharge documentation and provide exit orientation to client as part of discharge process from the program
- Assist in sending DNF upon residents exit from the program
- Assist with line-of-sight supervision, as needed
- Uphold confidentiality in all areas of child and program operations
- Adhere to ORR policies and procedures
- Other duties as assigned
Knowledge and Skills:
- Proficient in Microsoft Office Suite or related software
- Working knowledge of relevant word processing tools
- Possess organizational skills, attention to detail
- Excellent active listening
- Excellent communication skills
- Critical thinking skills
- Ability to work under pressure
- Establish and maintain effective working relationships
- Meet schedules and deadlines of the work
- Ability to work flexible hours in a 24/7/365 business environment
Education and Experience:
- High School diploma or equivalent
- 1+ years of experience in record-keeping or data entry positions (relevant experience will be considered in lieu of education)
- Must be able to type 40WPM
- Bilingual in English and Spanish, preferred
- Must possess a valid driver's license
- Must be authorized to work in the U.S.
- Must be able to travel within the Continental United States (CONUS)
- Must pass a motor vehicle record check and employer and government (eQIP or eAPP) background checks after accepting a conditional offer of employment
Benefits:DS offers a competitive benefits package for SCA employees, including medical, dental and vision coverage covered in part by federal health and welfare benefitAAP/EEO StatementDeployed Services, LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)