Recovery Representative I (Tier II)
: Job Details :

JOB DESCRIPTION:Job Summary - Corporate Collections RepresentativeResponsible for accurate and timely resolution of all bank returned itemsProvides quality customer service to internal/external customers while mitigating risk to the companyEducates clients branches product areas on the resolution process and provides alternate service options when necessaryDevelops and maintains basic knowledge of products including but not limited to Taxpay Direct Deposit Readychex Garnishments 401(k) Workers Compensation Health and Benefits National Health FSA FSA Debit card Advantage and their corresponding systems to accurately make decisions on the revenue receives from the productsResearches and resolves product and service issues from the field and clientsHandles client objections through the help of a mentor and manages the return to completion in order to recover as much lost revenue as possible using established standards and guidelinesHandles returns resolutions and inbound phone requirements to meet departmental standards Performs the daily processing of all new and pending returned items for the assigned productsHandles the daily EDI payment report in conjunction with a mentor to ensure accuracy and timeliness of updates to avoid penalty assessmentHandles the daily payroll hold report in conjunction with their mentor to ensure accuracy and timeliness of updates to avoid service related issuesMaintains daily call requirements based on the forecast provided Maintains department policies/procedures to ensure daily complianceEvaluates client status to determine the appropriate service that they are approved to use and mitigates risk and exposure.Participates in ongoing training to enhance knowledge and skills Ensures adherence to the Fair Debt Collections Practices Act NACHA and other regulatory agenciesQualificationsCollection Experience RequiredMinimum Education High School DiplomaBachelors Degree (Preferred)Experience in customer service, finance, accounting, or payrollCall Center ExperienceMicrosoft Word Excel and Access knowledgeAbility to work in a fast paced environmentAbout US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.