Location: Ada,OK, USA
We are currently looking for a Full Time Recovery Specialist II to join our Violence Prevention Residential Recovery Specialist Team B team located at the Healthy Lifestyles. Summary: Serves in a supportive trauma-informed capacity and provide guidance and services to residents within the Residential Services Division recovery centers (men, women children, adolescent, etc.) during assigned hours. Responsibilities: * Provides first class customer service - courteous and helpful to all internal and external customer types - Answers questions in a courteous and professional manner - Partners with internal and external services as needed to ensure appropriate referral is made - Greets and engages with a smile - Determines and meets needs - Seeks positive experience and outcomes * Completes all training and development requirements and participates in continuing education opportunities * Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types - Shares responsibilities for maintaining adequate supplies and equipment - Maintains general upkeep of work area and maintains a safe environment - Observes and addresses potential environmental hazards and risks - Maintains and promotes professionalism - Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics - Adheres to Chickasaw Nation dress code standards - May provide break coverage for others as assigned - May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit * Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc. * Answers the phone, transfers calls, takes messages and screens calls per guidelines for areas served * Monitors and maintains proper documentation of medications being taken by the consumers, patients or residents * Ensures key elements of facility and resident security and safety during assigned shifts - Keeps all program keys in your possession at all times - Performs periodic checks throughout the premises - Keeps all rooms not being used locked * Provide crisis intervention and referral information for incoming phone calls * Prepares daily reports * Notifies supervisor for any inventory issues or necessary maintenance and repairs * Transports Chickasaw citizens and other First Americans to and from appointments, meetings, and activities as needed * All other duties as assigned Competencies: Essential: * Ability to practice appropriate boundaries with clients * Follow instructions, written or oral * Adhere to all scheduling and attendance requirements * Maintains strict confidentiality in all matters * Honesty, truthfulness, reliability, accountability * Read, understand and apply regulations and policies * Empathetic understanding of common social problems * Understanding of problems within a family oriented framework * Knowledge and understanding of First American populations * Communicates verbally with team, departments, guests and management * Writes effective communications with team, departments, guests and management Skills: Essential: * Electronic health record software as appropriate Experience: Essential: * No prior experience required. Education: Essential: * High School, GED or Equivalent Credentials: Essential: * Must be over 21 years old * Pass gaming background check * Standard Driver's License Working Conditions: Essential: * Customer service * Mental health treatment facility * Mix of office/non-office settings * Communications phone, computer * Communications written, verbal * De-escalate argumentative, hostile or similar situations * May be required to assist individuals who are emotionally disturbed * Hostile, agitated or under-influenced persons * Interacts with clinical, support, technical, professional or management staff in a variety of settings and situations * Young children * Pass pre-employment drug test * Sometimes bend, kneel, stoop, push, reach * Use computer up to 25% of shift * Sometimes lift and or carry up to 50 lbs * Sitting up to 50% of shift * Standing up to 50% of shift * Walk up to 50% of shift * May work holidays * May work rotating shifts