Recovery Support Specialist (MA)
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RCA's Passion I joined RCA in 2017 as a Recovery Support Specialist (RSS) and it was one of the most rewarding journeys of my life -- being of service to those struggling with the same disease I battled for about 10 years. I encourage anyone interested to embark on this wonderful journey and jointhe war on addiction with RCA! -- Noel L., RSS SupervisorIn 2013, Recovery Centers of America (RCA) announced a goal: Save one million lives from the disease of addiction. We're working fast and hard to fulfill that promise, with over 11 facilities that offer evidence-based inpatient, outpatient, and medication-assisted treatment 24 hours a day, 365 days a year.We know one size doesn't fit all when it comes to addiction treatment; that's why we tailor our treatment for each patient and offer specialized programs for patients with trauma and multiple recurrences, as well as programs for older adults, first responders, and more.We believe in the power of local treatment, because families are a huge part of the treatment and recovery process at RCA. Our family program rebuilds, restores, or strengthens family relationships.Our curriculum, resources, and evidence-based care were created to help patients not just achieve recovery, but maintain it for life. All our services and treatment are delivered by clinical expertise - that's where you come in.As a Recovery Support Specialist, you'll be a part of our exciting mission of helping millions of people jumpstart their recovery. Your passion for fighting back against the disease of addiction will aid in patient recovery, as you support and implement effective techniques while making a difference in the lives of patients, their families, and communities.If you're looking for a fulfilling, life-changing job, Recovery Centers of America is the right place for you. And you're the right candidate for us!Position Overview: The Recovery Support Specialist assists patients with substance abuse and mental health disorders, working under direction of clinical, nursing and medical staff. This includes assisting patients with daily schedules, leading patients in educational and recreational activities, and accompanying patients to and from examinations and treatments. Supports the delivery of individual client care.Specific Responsibilities:* Monitors patient activities, provides security checks throughout shift, completes documentation to include but not limited to, rounds sheet, End of Shift reports; records patient behavior.* Participate in direct patient care including ensuring patient safety, interacting therapeutically. Assists in the activities of patients daily schedule* Performs all aspects of patient belongings processing for new admissions and resulting from visitation, including search, debugging and deliver* Partner with Clinical staff to conduct a welcoming New Patient Orientation* Aids and instructs patients in facilitation and presentation of the RCA Clinical Curriculum with corresponding notes in medical records system.* Understands the principles of 12-Step Programs and how they apply to the recovery process* May be required to transport patientsLead RSS Responsibilities (if applicable):* Collaborates to manage high-risk or re-engagement incidents* Ensures adherence to program scheduling, policies, procedures, protocols, or guidelines.* Communicates with program leadership/administrator on-call any identified program needs regarding safety, training, staffing, or programming* Communicates with inter-disciplinary departments regarding new admissions, discharges, and transfers as well as sharing observations on unit to ensure collaborative treatment approach* This job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Education and Experience:* High school diploma or equivalent* 6 months experience in health and human service-related field preferred* Ability to work in fast-paced environment* Excellent organizational skills and the ability to prioritize workload* Proficiency with all technology hardware, systems and tools required to perform duties; training will be provided as needed.Competencies:Customer Service: Demonstrates concern for meeting internal and external customers' needs in a supervisor that provides satisfaction for the customer within the resources that can be made available.Impact and Influence: Works effectively with and through others including those whom there is no formal authority over.Project Management: Coordinates the diverse components of the project by balancing scope, time, cost, and quality.Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.Work Environment: May work in a variety of environments including professional offices, clinics, hospitals, or out-patient facilities. They spend much of their time on their feet, actively working with patients.Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expectedA former patient may not be hired at the same location where they were treated until a minimum of one year has elapsed since the completion of their treatment at that location. Former patients may be considered for employment at locations within RCA other than where they were treated within a year after treatment. This consideration will be subject to the standard hiring process and must not compromise ethical standards, patient care, or the reputation of RCA.