Location: Castle Rock,CO, USA
This posting will remain open continuously until filled.
The Town of Castle Rock's future and the quality of that depend on the choices we make today. Do you want to be part of a team that make decisions that work now while preserving and protecting Castle Rock's identity and quality of life for the future? We value teamwork, cooperation, and quality communication. We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply.
Working for the Town of Castle Rock includes:
* The opportunity to make a difference in our community
* Career Advancement Programs
* Employee well-being program
* Competitive total compensation with an excellent benefits package
* Free membership to the MAC or Recreation Center
* Public Service Student Loan Forgiveness eligible employer
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Event Logistics and Coordination:
* Lead the on-site operational aspects of special events, ensuring all event needs are met (e.g., setup, breakdown, transportation, and equipment).
* Oversee the deployment of resources such as staff, equipment, signage, and supplies to ensure a seamless event experience.
* Work closely with event organizers, vendors, sponsors, and other stakeholders to confirm schedules, deliverables, and expectations are met. Applies a continuous improvement strategy to programs and events.
* Provides exceptional customer service regarding general information, registration, usage, facility coordination, and rentals. Responds to complex customer concerns and complaints.
* Serves on the Town's special events committee. Serves as a resource to other Parks and Recreation and Town staff regarding special programs and events.
* Develops Requests for Proposal (RFPs), review contractors via the RFP process, and make contractor selection recommendations related to event and program operations.
* In coordination with the Senior Supervisor, develops and maintains an annual Parks and Recreation special programs plan that is inclusive and builds upon the participation of a variety of customer types.
* Utilizes event management software and other technologies to coordinate and manage programs and events. Recommends process improvements to ensure consistency and improve effectiveness and efficiency.
Staff Supervision and Training:
* Responsibilities include hiring, training, assigning, scheduling, reviewing, monitoring and planning the work of others.
* Supervises part-time staff and coordinates activities of the team responsible for running special programs and events within the Parks and Recreation Department.
* Provides input regarding management policies and procedures related to special programs and events within the Parks and Recreation department. Responsible for communicating and ensuring implementation of established policies and procedures.
* Monitor performance, address issues promptly, and provide ongoing support to maintain high levels of service and productivity. Recommends personnel actions and pay adjustments.
* Intermittently works with volunteer coordinator to ensure appropriate levels of volunteer support are provided for Parks and Recreation programs and events and other volunteer assignments.
* Maintains team certifications and training schedule, ensuring active status.
Budget and Resource Management:
* Prepares and monitors private and public facility rental and programs budget; monitors expenditures and revenue.
* Monitor and track event budgets for operational expenses, ensuring that costs stay within allocated budgets.
* Assist with the procurement of equipment, supplies, and services required for event execution.
* Maintain inventories of event equipment and materials, ensuring all items are properly maintained, stored, and available for use.
* Conduct post-event evaluations to assess successes, challenges, and areas for improvement.
* Compile event reports that include feedback, attendance, logistical data, and any recommendations for future events.
Safety and Risk Management:
* Assess risks associated with events, develop contingency plans, and ensure all necessary permits and insurance are in place.
* Coordinate with local agencies (e.g., police, fire department, public works) to ensure event safety and compliance with regulations.
* Ensure event sites are properly secured and that safety protocols are in place for both staff and attendees.
* Respond to emergencies or operational challenges during events, providing leadership and support to resolve issues quickly.
* Ensure proper cleanup and restoration of event sites following the conclusion of each event.
* Ensure compliance with city codes, safety standards, and environmental guidelines during event setup and operations.
* Performs other duties as assigned or required including administrative tasks.
Minimum Qualifications:
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Education: Bachelor's degree in marketing, communications, recreation or a closely related field
Experience: Three to Five (3-5) years of experience in event planning, coordination, and/or operations, preferably within a Parks and Recreation or public sector environment; or any equivalent combination of education, training, and experience. One to two (1-2) years of supervisory or leadership experience is preferred.
Licenses and/or Certifications Required:
* A valid Colorado driver's license
* CPR and Firs Aid/AED Certification or the ability to obtain within 90 days of hire
Knowledge, Skills, and Abilities:
* Strong organizational, problem-solving, and time-management skills.
* Ability to work in a fast-paced environment, multitask, and handle high-pressure situations.
* Familiarity with event-related technology (e.g., event registration software, scheduling tools, etc.).
* Excellent communication skills, both verbal and written. Proficiency in Microsoft Office Suite and other software tools as required.
* Knowledge of risk management practices, safety protocols, and emergency response procedures.
* Ability to interact effectively with a wide range of people, including community members, staff, and external stakeholders.
* Ability to exercise sound judgment and make independent decisions.
* Ability to manage budget, communicate and coordinate with vendors, and has a clear understanding of public safety protocols.
* Knowledge of contracting outside services.
* Ability to work flexible hours, including nights, holidays, and/or weekends as needed.
Physical Demands:
* Sedentary work for long periods of time
* Occasional physical work lifting no more than 10 pounds
* Occasional lifting, carrying, walking and standing
* Occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and stop, kneel, crouch or crawl
* Frequent hand/eye coordination to operate personal computer and office equipment
* Vision for reading, recording and interpreting information
* Speech communication and hearing to maintain communication with employees and citizens
* Ability to work flexible hours, including nights and/or weekends as needed.
* Ability to drive to and physically access various parks and recreation facilities to plan for, set up and run special events.
Work Environment:
* Works primarily in a clean, comfortable environment
* Events may take place in a variety of settings, including outdoors in all weather conditions.
Equipment Used:
* Uses standard office equipment including a personal computer system
* This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.
Must satisfactorily complete a criminal background check prior to commencing employment.
The Town of Castle Rock is an Equal Opportunity Employer.