Location: San Tan Valley,AZ, USA
There are currently 2 vacancies for the new Recreation and Aquatics Centers that are anticipated to open in Spring 2025. 1st round interviews are anticipated to take place on January 22 and January 23, 2025.
Positions assigned to this class are responsible for delivering routine, prompt, and courteous customer service at the front desk, over the telephone, and online to internal and external customers. Additionally, the successful candidates will play a key role in implementing customer service-focused programs or projects as directed, conducting research, and providing referral services to customers.
This classification merges intermediate-level customer service and fully qualified administrative support within the recreation job family. Work involves mastering routine knowledge, tasks, and assignments while providing solid knowledge of transactional and work standards. Incumbents perform the full range of duties under general supervision, including customer service, and resolving basic to moderately complex issues. Tasks may vary in nature but are guided by standard methods and procedures to ensure consistent, high-quality service delivery.
The work schedule for the Recreation Technician Front Desk at the Recreation Center will include working one weekend a month as well as participation in outdoor special events and holidays.
Schedule:
Monday - Friday: 5 a.m. - 2 p.m. and one weekend a month, Saturday 7:30 a.m. - 6:30 p.m., Sunday 9:30 a.m. - 4:30 p.m.
OR
Monday - Friday: 12:30 - 9:30 p.m. and one weekend a month, Saturday 7:30 a.m. - 6:30 p.m., Sunday 9:30 a.m. - 4:30 p.m.
This job classification description is intended to be generic in nature and not an exhaustive list of all duties and responsibilities. The specific tasks/duties may vary based on position assignment and as determined by the Town of Queen Creek.
JOB CLASSIFICATION SUMMARY
Positions assigned to this class are responsible for implementing programs or projects as directed, conducting program related research, teaching educational classes or volunteers and providing referral services to customers.
ESSENTIAL DUTIES
The following are intended to describe core work functions of this classification. While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town's needs.
* Plans, organizes, and coordinates activities to promote the Town's recreation programs and events. Presents program/event information at a variety of meetings, outreach events and public speaking opportunities.
* Coordinates with the applicable internal division in the development of marketing and public information strategies and media plans for recreation programs and events.
* Updates/maintains the Town's parks and recreation website using a content management system (CMS) on a daily basis; create and design web pages; converts files to PDF formatting, prepares graphics for web use; scans or digitally compresses photographs and other artwork; generates e-mails, correspondence and instructional materials to notify users of policies, outages, and other web and internet information; develops online discussion forums and/or similar interactive tools that solicit information and feedback from the community.
* Generates creative copy for marketing materials and community outreach, including brochures, newsletters, social media, signage, etc.
* Coordinates a variety of signage calendars, editorial calendars, graphic design schedules, etc.
* Assists with the implementation of recreational programs and activities; leads and monitors program participants.
* Guides and counsels park patrons/program participants on park/program rules, care of equipment and acceptable conduct in a helpful, positive manner; assists park patrons/program participants in providing information, direction, and education and responds to complaints, inquiries, and information requests.
* Provides prompt and courteous customer service in the front desk area in person and on telephone; responds to requests for information; answers routine questions; directs customers to appropriate department for assistance; monitors access, registrations, and money handling.
* Creates and maintains clear, accurate and concise reports including, but not limited to incidents, programs, activities, enforcement actions, and related documents.
* Assists in the identification and resolution of safety and maintenance issues within town-owned properties and other facilities that the Town partners with.
* Attends staff meetings as required; seeks out and attends training/learning opportunities to gain additional knowledge in specific areas of responsibility.
* Oversees seasonal staff and related logistics.
* Performs related work as assigned.
MINIMUM QUALIFICATIONS (at job entry)
Education and Experience:
High School Diploma or GED and 2 years of related experience; or an equivalent combination of directly related education and experience.
LICENSING/CERTIFICATION REQUIREMENTS
* First Aid;
* CPR/AED
* Food Safety Certificate;
* Maintain all certifications/licenses required at job entry.
SPECIAL REQUIREMENTS
* This position has been identified as a safety-sensitive position by Human Resources, per State and/or Federal Law. Upon conditional offer of employment, the candidate selected will be required to undergo testing for alcohol and controlled substances within twenty-four (24) hours of the offer.
KNOWLEDGE
* Recreation programming principles;
* Digital media and website development, marketing, communications, or a related field.
* First aid methods and necessary safety precautions used in recreational activities;
* Customer service principles;
* Standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities.
SKILLS
* Strong organization skills with exceptional attention to detail while managing multiple tasks and changing priorities;
* Interpreting rules and regulations and apply them to practical situations;
* Planning, organizing and problem solving;
* Using computers and related software applications;
* Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and other interested parties sufficient to exchange or convey information and to receive work direction.
OVERALL PHYSICAL STRENGTH DEMANDS:
Physical Strength for this classification is indicated below with an X
Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.
X
Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree.
Medium: Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.
Heavy: Exerting 50-100 lbs. occasionally, 10-25 lbs. frequently, or up to 10-20 lbs. constantly.
Very Heavy: Exerting over 100 lbs. occasionally, 50-100 lbs. frequently, or up to 20-50 lbs. constantly.
PHYSICAL DEMANDS:
C
F
O
R
N
Continuously
Frequently
Occasionally
Rarely
Never
2/3 or more time
1/3 to 2/3 of time
Up to 1/3 time
< 1 hour per week
Never occurs
Note: This is intended as a description of the way the job is currently performed. It does not address the potential for accommodation.
Physical Demand
Brief Description
C
F
O
R
N
Standing
Communicating with co-workers, observing work site, observing work duties
X
Sitting
Desk work
X
Walking
To other departments/offices/office equipment
X
Lifting
Supplies, files
X
Carrying
Supplies, files
X
Pushing/Pulling
File draws, tables and chairs
X
Reaching
For supplies, for files
X
Handling
Paperwork
X
Fine Dexterity
Computer keyboard, telephone pad, calculator, calibrating equipment
X
Kneeling
Filing in lower drawers, retrieving items from lower shelves/ground
X
Crouching
Filing in lower drawers, retrieving items from lower shelves/ground
X
Crawling
Under equipment
X
Bending
Filing in lower drawers, retrieving items from lower shelves/ground
X
Twisting
From computer to telephone, getting inside vehicles
X
Climbing
Stairs, step stool
X
Balancing
On step stool
X
Vision
Reading, computer screen, driving
X
Hearing
Communicating with co-workers and public and on telephone, listening to equipment
X
Talking
Communicating with co-workers and public and on telephone
X
Foot Controls
Driving
X
Other (Specify)
MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE:
ENVIRONMENTAL FACTORS:
D
W
M
S
N
Daily
Several Times Per Week
Several Times Per Month
Seasonally
Never
Health & Safety Factors
D
W
M
S
N
Health & Safety Factors
D
W
M
S
N
Mechanical Hazards
X
Respiratory Hazards
X
Chemical Hazards
X
Extreme Temperatures
X
Electrical Hazards
X
Noise and Vibration
X
Fire Hazards
X
Wetness/Humidity
X
Explosives
X
Physical Hazards
X
Communicable Diseases
X
Physical Danger or Abuse
X
Other (Specify Below
PROTECTIVE EQUIPMENT REQUIRED:
NON-PHYSICAL DEMANDS:
C
F
O
R
N
Continuously
Frequently
Occasionally
Rarely
Never
2/3 or more time
1/3 to 2/3 of time
Up to 1/3 time
< 1 hour per week
Never occurs
Description of Non-Physical Demands
C
F
O
R
N
Time Pressure
X
Emergency Situation
X
Frequent Change of Tasks
X
Irregular Work Schedule/Overtime
X
Performing Multiple Tasks Simultaneously
X
Working Closely with Others as Part of a Team
X
Tedious or Exacting Work
X
Noisy/Distracting Environment
X
Other (Specify Below)
PRIMARY WORK LOCATION:
X
Office Environment
Warehouse
Shop
X
Recreation/Neighborhood Center
Vehicle
X
Outdoors
Combination of Office, Vehicle and Field/Outdoors
Other (Specify Below)