Location: Columbus,OH, USA
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
Job Description Summary:
Responsible for the overall direction, coordination, and evaluation of this department, directly supervising in accordance with the organization's policies and applicable laws, planning, assigning and directing work. This position is responsible for all of the appointment scheduling, pre-registration, insurance verification, and patient notification for all services for each of the OhioHealth heart and vascular sites. This position will also have oversight of the Communication Center and Membership Services departments at the McConnell Heart Health Center. These departments are responsible for member enrollment, handling member inquiries and concerns, billing, and scheduling of appointments, all with a focus on exceptional customer service.
MINIMUM QUALIFICATIONS
Bachelor's degree
7 years of customer experience work
5 years of supervision or management experience
SPECIALIZED KNOWLEDGE
Very strong oral and written communication skills.
Strong personal presence with professional and clinical personnel. Demonstrated leadership abilities in pressured environments.
Effective use of personal computer technology for generating reports, trending information and creating presentations.
Demonstrated emphasis on customer service and the creating of a customer-focused environment.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Ability to calculate figures and amounts such as proportions, percentages and volume, as well as other more complex ratios.
Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collects data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
DESIRED ATTRIBUTES
Master's Degree strongly preferred.
A minimum of 7 years of customer experience work, including 5 years of supervision or management experience.
Demonstrated process improvement skills, including the ability to utilize data and process analysis to improve operations.
LOCATION
McConnell Heart Health Center
3773 Olentangy River Road
Columbus, OH 43214
Minimum Qualifications:
Bachelor's Degree (Required)
Work Shift:
Day
Scheduled Weekly Hours :
40
Department
H&V Central Scheduling
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment