SUMMARY Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as part-time employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Concession Stand or be scheduled as either an Usher or Greeter.Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies, including:
- General cleaning duties,
- Regular and consistent attendance,
- Compliance with our company dress code; and
- Handle emergency situations when called upon to do so.
ESSENTIAL DUTIES & RESPONSIBILITIES OF POSITIONS (INCLUDE BUT NOT LIMITED TO)CONCESSIONAIRE
- Upselling/Suggestive selling
- Promoting the Regal Unlimited program
- Scanning pre-purchased & Unlimited tickets
- Promoting the Regal Crown Club & Regal App
- Complying with all local, state, and federal food safety laws
- Required to read and understand training materials that will cover:
- Subjects such as sexual harassment and discrimination.
- Abide by all federal & state laws regarding breaks and/or meal periods
- Operating, preparing, and cleaning of all concession related equipment
- Operating POS system, including proper cash handling & responsibility for:
- Accuracy of cash drawer, credit cards, and gift cards; as well as
- Redeemed coupons & concession stock inventory
USHER
- Managing crowd control
- Enforcing MPAA rating system
- Directing patrons to their auditoriums
- Inspecting backpacks & packages when applicable
- Cleaning auditoriums at the end of scheduled shows
- Assisting guests in finding seats in auditoriums when necessary
- Reporting problems, discrepancies, or unusual situations that arise
- Reporting problems, discrepancies, or unusual situations that arise
- Maintaining clean restrooms, lobby area, hallways, and other areas
- Conducting in theatre inspections to monitor picture and sound quality
- Watch for film & content piracy
- Help maintain a safe quality environment within the auditoriums
- Monitoring the cleanliness and operation of theatre vending equipment
- Assisting with all opening and closing duties as assigned by management
GREETER
- Enforcing MPAA rating system
- Review & scan pre-purchased tickets
- Directing patrons to their auditoriums
- Championing the Regal Unlimited Program
- Welcoming & Hosting guests to the theatre
- Inspecting backpacks & packages when applicable
- Reporting problems, discrepancies, or unusual situations that arise
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION/EXPERIENCE Completion of cast certification program as a cast member/cashier or progress towards completion required. LANGUAGE ABILITY Possess good public speaking, listen effectively, and respond clearly and directly. MATH ABILITY Perform calculations with speed and accuracy and identify and correct errors. REASONING ABILITY Identify problems, gather relevant data, and note possible causes of problems. Evaluate relevant information, recognize alternatives, and reach conclusions based on evidence. Take action beyond what is necessarily. Perform under pressure and/or opposition. PERSONAL SKILLS Possess excellent communication skills with customers, co-workers, and management. Establish goals, budget time, and set priorities to achieve desired objectives. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift no more than 60 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.