Regional Community Manager
CORE VALUES
Loyal | Responsive | Problem Solver | Positive | Care
Are you a visionary leader with an unwavering commitment to excellence? Do you possess the rare combination of strategic insight, operational acumen, and a deep sense of responsibility toward both people and property? If you are driven by the pursuit of perfection and embody the values of loyalty, responsiveness, problem-solving, positivity, and care, we invite you to take the helm as our Regional Community Manager. This is not just a job-it's a mission to shape the future of communities and create lasting value.
About Us: At Post Road Management, we don't just manage properties; we nurture communities. As a leader in the property management industry, we are committed to delivering excellence and fostering a supportive and collaborative workplace. If you are inspired by the opportunity to lead with purpose, integrity, and innovation, we want you to be part of our journey.
Your Impact: As the Regional Property Manager, you will be the architect of our portfolio's success, steering its operational and financial performance with precision and foresight. You will mentor and lead Community Managers, fostering a culture where our core values are not only upheld but celebrated. Your influence will resonate through every community under your care, driving excellence, ensuring satisfaction, and setting new standards in the industry.
Key Responsibilities:
- Strategic Leadership
- Serve as the direct supervisor to Property Managers, orchestrating the seamless operation of our portfolio with an unwavering focus on excellence.
- Craft and implement strategies that enhance vacancy and occupancy management, ensuring optimal performance across all properties.
- Spearhead marketing initiatives with a sharp eye for innovation, continuously elevating our brand presence and appeal.
- Scrutinize financials, approving expenditures within budgetary constraints, and identifying opportunities for increased efficiency and profitability.
- Conduct meticulous community inspections, ensuring every aspect meets our high standards of quality and market readiness.
- Collaborate with Community and Asset Managers to design and monitor annual budgets, adjusting strategies as needed to maintain peak financial health.
- Oversee rent management and resident selection criteria, ensuring our communities attract and retain the best tenants.
- Negotiate and evaluate contracts with a focus on value creation and sustainability.
- Resident & Customer Relations:
- Act as the ultimate problem-solver, swiftly addressing and resolving escalated resident complaints with empathy and effectiveness.
- Engage proactively with tenants, nurturing relationships that promote satisfaction, loyalty, and long-term retention.
- Respond to negative surveys and review feedback with a solution-oriented mindset, turning challenges into opportunities for improvement.
- Employee Excellence:
- Inspire and guide your team, monitoring performance and productivity with a keen eye for talent development.
- Conduct thorough annual performance reviews, making informed decisions on hiring, firing, and staff adjustments.
- Provide ongoing coaching and mentorship, fostering a work environment where every employee feels valued and empowered to excel.
- Navigate employee conflicts with diplomacy and fairness, maintaining harmony and a positive team spirit.
- Uphold the highest standards of confidentiality in all personnel matters.
Additional Responsibilities:
- Serve as the primary liaison between the Owner and Owner's Representative, ensuring clear, consistent communication and alignment of goals.
- Lead meetings with authority and clarity, effectively conveying information and driving decision-making.
- Coordinate staffing and office setups for new communities, ensuring a smooth, efficient transition.
- Articulate complex data and insights clearly and persuasively, both in written and numerical formats.
- Maintain a professional appearance and demeanor, embodying the company's values in every interaction.
- Prepare comprehensive Regional Portfolio reports as required, providing actionable insights to drive success.
- Commit to continuous learning, participating in educational opportunities to stay at the forefront of industry trends and best practices.
- Take on additional duties as assigned, always with a mindset of excellence and a commitment to adding value.
What You Bring:
- Educational & Professional Background:
- High School Diploma required; College Degree preferred.
- A minimum of 3+ years of property management experience is essential. Experience with AppFolio is a significant plus.
- Proven track record of leadership in property management, with strong organizational and decision-making skills.
- Ready to embody our core values:
- Loyal: In it for the long run
- Responsive: We act timely
- Problem Solver: We figure things out
- Positive: Can-do attitude
- Care: As if it is our own
- Technical Proficiency:
- Competence in property management software and digital tools, with the ability to adapt and innovate.
Additional Requirements:
- Valid driver's license, insured vehicle, and the ability to travel between properties.
- Availability to respond to emergencies outside of normal business hours.
- Ownership of a smartphone, with a willingness to use it for company purposes.
- A clean criminal background, demonstrating a commitment to trustworthiness and integrity.
What We Offer:
- Health Benefits: Medical, Dental, & Vision
- We cover dependents as well!
- Paid Time Off (PTO) & Sick Leave
- Birthday PTO: Enjoy a day off on your birthday!
- Referral Incentive Program: Earn bonuses for referring new hires; up to $1000 lump sum!
- 401(k) Plan
Additional Perks:
- Gas Reimbursement: For business use of your personal vehicle.
- 20% Rent Discount: At any of the properties we manage or own.
- Company-Paid Holidays: Granted immediately upon hiring.
- Annual Reviews/Merit Increases: Based on performance.
- Commission Bonus
- Earned Wage Access: Advance access to pay.
Are You Ready to Lead with Purpose? If you are a dynamic leader who embodies our core values and is passionate about shaping the future of property management, we want to hear from you. Join us in creating communities that stand as beacons of excellence, and together, we'll build something extraordinary. **Please note that pay rates are negotiable!