Apparel Retail Regional Director North CentralWe need a road warrior! 9 different states in a 14-store market! Store managers directly report to the Regional Director. The RD reports directly to the VP of Stores.At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches her personal style-or the career that's a perfect fit. We're looking for leaders with diverse backgrounds and fresh ideas to help create a uniquely personal retail experience.Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!We Make Dreams Happen!Reporting to the Division Vice President, the Regional Director (RD) leads the performance of assigned Store Managers to achieve Regional operational excellence and is accountable for ensuring that we meet performance targets including sales, conversion, customer satisfaction, payroll, shrink, and employee engagement/turnover. The RD is responsible for ensuring all operational routines and company programs/initiatives are executed within their region. The RD is accountable for ensuring that we have the right talent and culture in the assigned district to meet performance targets.Essential Job Functions:
- Drives foundational excellence (staffing, scheduling, training, productivity, floor management, promotional readiness, and competitor awareness) within the assigned region. Builds a culture in partnership with the store manager that promotes recognition, accountability, discipline, and a sense of urgency to achieve performance targets.
- Creates a sales and customer service culture through active performance management, consistent skill development, and coaching of store managers on how to drive sales through 5-star customer service, David's Bridal selling behaviors, product knowledge, operational and visual presentation execution while conducting regular store visits.
- Ensures the right talent and capability in the region through ongoing development, assessments, and Workforce Planning to rank & identify potential growth and needed backfill of store management talent pool. Proactively recruits top talent to support sales and growth of the company.
- Responsible for leading execution of operational routines, policies, and procedures. Responsible for achieving financial goals including plan, payroll, turnover, and conversion. Utilizes P&L to identify opportunities and make good and timely decisions.
- Leads regional customer service strategies that ensure company standards are met or exceeded in Mystery Shops, Birdeye, and myCustomer app usage. Ensures that customer service standards are consistently maintained in all stores.
- Actively promotes and champions change by creating and leading new situations and helping others overcome barriers. Understands the need for change and has a positive attitude.
- Inspires the team by providing a compelling insight of the future that stretches others to perform at a higher level whilst developing confidence, presence, and influence across their team.Physical Demands:
- Ability to communicate promptly and accurately via computer, telephone, or similar device with or without assistive technology.
- Ability to balance, bend, kneel, squat, and reach.
- Ability to perform sedentary work.
- Regularly lift and/or move up to 50 pounds.
- Ability to travel by car, rail, or air.Education & Credentials:
- Bachelor's Degree or equivalent experience preferred.
- 2-3 years of district management preferred.Skills:
- Knowledge of Microsoft Office Suite, recruitment tools (LinkedIn, Monster, Indeed), and Social Media/Brand Ambassador.
- Travel Required (1 - 2 x's per month or more).
- Store visits are 4 x per week; scheduled to the needs of the business and may include nights and weekends during Bridal Xmas.Now that we've popped the question, please say I do .Full Time Opportunity - A comprehensive benefits package is available.
- Rewarding Environment and Competitive Pay.
- Generous Team Member Discount After First Pay Period.
- Dayforce Wallet - Get Paid Early!
- 401K Program.
- Paid Vacation, Sick Days & Holidays.Love wins when love is for Everyone!Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve.David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at ...@dbi.com or 610.###.#### if you need accommodation at any stage of the application process or want more information on our accommodation policies.Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of employees assigned to this job. #J-18808-Ljbffr