Pink Taco Job Description
Position: Regional Director of Operations
As much as we worship the almighty tortilla, we obsess over surrounding ourselves with wonderful energy, culture, and team members. Joining our crew means you ll play a key role in bringing the spirit of Pink Taco and our menu to life for our fans. We are a company that is focused on growing both our brand and our team members. We want people who love to bring joy to others through great service and delicious tacos. And in return, we strive to create a great work environment.
PURPOSE:
The Regional Director of Operations is a multi-unit management role that is responsible to provide leadership and guidance to company-operated restaurant managers while coaching and developing management teams to execute operational excellence for our guests. The Regional Operations Director is accountable for management development and succession planning, restaurant financial results, management candidate training, leading local store marketing initiatives and facilities maintenance. Effective leadership and the ability to build successful management teams though sound hiring, training, and performance management. Pink Taco is a FUN, FAIR, HONEST, HARDWORKING, UNPRETENTIOUS AND UNCOMPLICATED company with a passion for hospitality services and operations.
DUTIES AND RESPONSABILITES:
- Provide hands-on leadership to ensure our service standards and product quality are consistently executed.
- Hire, train, and develop all management for the region with the support of the HR Department; build cohesive management teams that communicate effectively, properly execute company standards, and meet operational and financial objectives.
- Serve as the communication link between the corporate office and the management teams in the region, ensuring an effective flow of information in all directions.
- Ensure consistent adherence to all company policies and procedures.
- Consistently monitor and evaluate restaurants in the region by means of direct observation and by conducting restaurants audits on service, cleanliness, and restaurant administration. Follow up to ensure development and implementation of appropriate action plans to address gaps in performance.
- Ensure that effective performance management is executed throughout the region at all levels.
- Maximize employee satisfaction through sound management practices and minimize turnover of both hourly and management employees.
- Assists and/ or completes additional tasks as assigned
QUALIFICATIONS AND SKILLS:
- Bachelor s in hospitality and or equivalent work experience preferred but not required
- Proof of eligibility to work in the United States
- Valid Driver s License
- 21+ years of age
- Possession of or the ability to possess all state required work cards
- Customer service orientation
- Professional attitude and appearance
- Excellent written and verbal communication skills
- Knowledge of MS Office (Word, Excel, Outlook, Access)
- Conflict Resolution skills
- Strong ability to multi-task and in a high paced environment
- Strong communication and people skills
- Excellent organizational and time-management skills
- Must demonstrate commitment, dedication, and self-motivation
- Minimum 5 years multi-unit restaurant operations background in a full-service restaurant environment
- Advanced working knowledge of restaurant operations, financials, and control systems.
- Demonstrated ability to hire, train, and develop effective management teams.
- The ability to diagnose operational and employee problems and find practical solutions that work.
- Solid performance management skills and the ability to maximize accountability for your team to deliver results.
ALL WHILE OFFERING:
- Competitive Pay ($150,000 - $160,000) + Bonus
- Health, Dental and Vision Benefits
- Paid Time Off
WORKING CONDITIONS:
The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.
- Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
- Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
- Fast paced, high-volume, full-service restaurant
- Work varied shifts to include days, nights, weekends and holidays
PHYSICAL REQUIREMENTS:
The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
- Ability to walk long periods of time
- Ability to stand for long periods of time
- Ability to use hands to handle, control, or feel objects, tools, or controls.
- Ability to repeat the same movements for long periods of time
- Ability to understand the speech of another person
- Ability to speak clearly so listeners can understand
- Ability to push and lift up to 50 lbs
- Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
DISCLAIMER:
This job description is a summary of duties, which you as a Regional Director of Operations are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide to expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.