The company seeks a Regional Director of Operations to lead the operations. This position will require travel in the form of property visits to various properties, and other travel throughout the course of the year related to industry events or conferences. Given the organization's current and continued growth, we seek a strong operator with a confident and consultative business mindset. The role is ideally suited for an energetic relationship builder who drives results. We are searching for an impact player who can shape talent, enhance team and operational performance and strengthen collaboration while ensuring business objectives are met or exceeded. Requirements The Regional Director of Operations will be responsible for the region's overall performance including financial, guest satisfaction, client retention, employment practices and business development objectives. In addition, this role will allocate and direct resources as needed to ensure business plans, corporate initiatives, and cultural perspectives are incorporated in the market.
- Maintains knowledge of operational requirements and business reporting procedures affecting the business and ensures company policies, procedures, and reporting are in compliance throughout the market.
- Understands and drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance within the market.
- Ensures general managers and other assigned support team members understand and meet the expectations of clients, associates, and the company.
- Identifies new business development opportunities in the region and develops strategies to grow the market.
- Maintains regular communication with hotel GM's to determine progress in meeting the essential goals and objectives of staffing and scheduling at their sites.
- Provides strategic and tactical direction and support to dedicated HR and training staff to ensure training programs meet business objectives. Evaluates training program effectiveness in the market and makes adjustments as needed.
- Ensures uniform adherence to programs such as pay, timekeeping, benefits, progressive discipline, rewards, and other policies and procedures.
- Adheres to all franchise procedures and regulations to assures each hotel adheres to standard operating procedures
- Directly involved with Revenue Management, pricing, sales and Marketing of the hotels.
- Authorizes expenditures and monitors cost controls and labors.
- Performs various investigations and/or audits as needed or as recommended by a supervisor or by corporate personnel.
- Other duties as assigned
Qualifications
- Demonstrated success in operations management in a complex, fast-moving environment. Hospitality or service industry experience highly preferred.
- Demonstrated experience exercising considerable judgment and discretion in dealing with matters of significance for the company.
- Ability to connect with hourly team members during property visits to ensure training and tools are being provided to ensure the hotels success.
- Previous P&L and income statement responsibility for a multi-unit organization.
- Assist GM with yearly budgets.
- Extensive knowledge in sales, employment practices, and business development.
- Ability to travel up to 70% of the time required.
- Excellent interpersonal, communication, and vendor management skills.
- Ability to define problems collect data establish facts and draw valid conclusion
- Ability to read, analyze, and interpret complex documents including financial reports.
- Build morale and group commitments to goals and objectives.
- Bachelor's degree from a four-year college or university, MBA, or Master's degree preferred.
- Must be available, weekends, nights, and holidays.
At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference. Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements. Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.