Location: Rochester,NY, USA
REGIONAL DIRECTOR OF OPERATIONS
The Regional Director of Operations (RDO) will accomplish the company's goals and objectives by holding administrators under their direction accountable for census growth, resident care, state and federal surveys, positive employee relations, a defined return on investment, an effective business plan, and implementation of CCCN programs and philosophy. The RDO must be strong in planning and control so s/he can manage daily issues without interfering with the ability to anticipate future business trends and plan accordingly. The RDO will hold administrators accountable and will work to develop administrators so they achieve personal and professional growth.
REPORTING RELATIONSHIPS: Directly oversees Nursing Home Administrators within a designated region.
FUNCTIONS:
Census Under the direction of the CEO, and with the administrator, communicates the appropriate Census and Mix objectives for the year, in conjunction with the budget and the business plan.Ensures that facility has a sales and marketing plan in place that will allow facility to maximize census and exceed expectations.Reviews the status daily via daily census report and each month on site and ensures that goals are established if results are not meeting expectations.
Quality of Care Ensures facility programs achieve compliance expectations as measured by facility QI trends and internal company surveys. Ensures an effective CQI process is in place for all facilities to identify and resolve facility problems. Evaluates each facility's CQI program at least monthly.
Net Operating Income Conducts monthly budget review to include the Spend Down process. Monitors labor and supply expense PPDs to ensure appropriate financial controls are in place and to ensure facilities are adjusting to census fluctuations. Monitors Ancillary supplies to ensure that proper controls are in place. Ensures each facility maximizes ancillary revenue opportunities. Ensures that facility is utilizing Vision and appropriately managing clinical reimbursement process. Reviews the status each month on site and ensures that goals are established if results are not meeting expectations.
Administrator Development
Ensures newly hired administrators receive a proper orientation. The new administrator will attend Cantex University. Annually assist the Area Team in establishing objectives for each administrator. Conducts annual Performance Reviews and quarterly reviews on administrators and ensures administrator does the same for department heads.
Minimum Requirements Education: Bachelors degree. Licensed as a Nursing Home Administrator or eligible for licensure by the state in which the health centers are located.
Experience: Minimum of five (5) years progressively responsible for multi site management and staff development experience in long-term care. At least 5 years experience as a licensed Nursing Home Administrator.
Skills, Knowledge and Abilities: Ability to relate positively, effectively, and appropriately with residents, families, community members, volunteers, and other facility staff. Possess special interest in working with long-term care residents and the elderly. Strong oral and written communication skills.