Regional Director of Operations
: Job Details :


Regional Director of Operations

Emler Swim School

Location: Houston,TX, USA

Date: 2024-12-23T16:08:14Z

Job Description:
Emler Swim School, rapidly growing and continually providing exceptional service for young families in communities, seeks a Regional Director of Houston. Responsible for overseeing the operations, performance, and growth of approximately ten swim school locations within a designated region. This role includes leading and developing multiple swim school General Managers, Managers, and Team Members implementing standard operating procedures, ensuring high-quality swim programs, engagement with families, and achieving results.Essential Functions & Key ResponsibilitiesOperational Oversight
  • Oversee daily operations across multiple swim school locations, ensuring consistency and high standards.
  • Implement standard operating procedures to ensure operational efficiency and consistency across locations.
  • Ensure each location meets health, safety, and quality standards as well as family experience expectations.Team Leadership, Development, and People Practices
    • Hire, onboard, train, and mentor swim school managers, fostering a culture of collaboration, growth, and accountability.
    • Partner with the Talent Acquisition team to ensure all locations are staffed at appropriate levels.
    • Conduct regular performance reviews, provide ongoing coaching, and support professional development for management teams.
    • Lead monthly meetings and training sessions for swim school managers to reinforce best practices and share insights.
    • Collaborate with People Business Partner to ensure schools are compliant with local and state governance.Family Experience & Satisfaction
      • Ensure each swim school provides an exceptional experience for the families, promptly addressing issues and maintaining a high level of satisfaction.
      • Implement family feedback processes and continuously monitor Net Promoter Scores (NPS) or other satisfaction metrics to identify improvement areas.
      • Support managers in responding to family concerns, helping them maintain positive relationships with students and parents.
      • Ensure all swim schools follow the organization's swim program curriculum, maintaining consistent quality and safety standards.
      • Work with managers to assess program effectiveness and adapt offerings based on community needs and feedback.
      • Develop regional initiatives, like workshops or seasonal events, to engage local communities and enhance program visibility.
      • Collaborate with the marketing team to drive enrollment and awareness in each school location.
      • Implement regional strategies for lead generation, outreach, and promotions to boost enrollment and retention.
      • Monitor enrollment trends, identifying opportunities for new programs, seasonal promotions, or partnerships to grow the district.
      • Manage the regional budget, ensuring each swim school operates within financial goals.
      • Oversee financial performance metrics such as revenue, profitability, and family retention across locations.
      • Provide monthly reporting on each school's performance, identifying trends, challenges, and opportunities for improvement.Compliance & Safety
        • Ensure all swim schools adhere to health and safety regulations and organizational safety standards.
        • Conduct QC audits on facilities for safety compliance, proper equipment maintenance, and cleanliness.
        • Implement emergency response protocols and ensure all locations conduct regular safety drills.Qualification and Experience
          • 3 or more years of leadership/managerial experience.
          • Proven ability to engage, develop and retain successful leaders.Emler Swim School is an industry leader, and our team members are supported with great benefits. Benefits of this full-time position include: #J-18808-Ljbffr
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