Role Description:
We are looking for a Performance Support Specialist Global Chains Americas in the United States. This position will be based in New York office.
This position reports directly to the Team lead Support Team Global Chains Americas, and is responsible for supporting the Global Chains Americas team in all its commercial operations. In addition to supporting the Global Accounts Team, this role works closely with a number of other departments in the organization including; local partner services, finance, connectivity and the other regional chains teams.
The Global Chains department is responsible for long term relationship management and smooth onboarding of chain properties. The departments main goal is to optimize the business relationship with the chain partners, achieve mutually set business objectives and provide support to both internal and external stakeholders throughout the Americas region.
To be successful in this role, you will need to demonstrate the ability to design, follow and improve upon processes which support the commercial goals of the Booking.com key partnerships. Having the ability to create a strong network internally at Booking.com as well as within our partner organizations. We are looking for a determined team player who is pro-actively identifying roadblocks with processes and looking for solutions.
What You'll Be Doing:
- Ownership of supporting the performance of 4-5 chain accounts
- Creation and ownership of processes and projects of assigned chain accounts
- Optimizing performance and procedures with relevant parties and keeping documents up to date for local hotel teams based on information provided by chains
- Responsible for supporting the Global Accounts ticketing system for the Americas
- Maintain & Update the departments internal web pages
- Serve as first point of contact within the department for questions from all offices in the Americas
- Serve as first point of contact for chain counterparts
- Attend and participate in partner meetings
- Provide support the Sr Key Account Managers with performance and operational tasks & projects in order to meet KPIs and targets
- Communicate to team members trends, successes, challenges and co-create opportunities for HQ and property level initiatives that will increase performance for Chains
- Provide monthly and/or weekly chain production reports to the Key Account Manager and assist in preparing quarterly business review
- Maintaining regular contact with Global Accounts Specialists in other regions
- Assisting in fixing any structural issues with pricing
- Increasing the chain knowledge on local level and to other departments by assisting with training including face to face presentations, webinars and training documents and other initiatives
- Creating support documents such as building manuals and training guides for assigned chains
- Arrange trainings and webinars for chain partners
What You'll Bring:
- Several years of related experience in the hotel or online travel industry, understanding the hotel industry
- Advanced computer skills including MS Office (Word, Outlook and PowerPoint), various related systems and internet specifically In depth knowledge of Excel in MS Office
- Confident communicator; strong written and verbal communication skills
- Excellent time management, prioritization and organizational skills
- Lead & manage projects with multiple stakeholders (preferred)
- Data analysis skills (preferred)
- Attention to detail and accuracy
- Strong sense of ownership and accountability
- Pro-active with a get-things-done mentality
- Resourceful and solution minded, ready to tackle any challenge
- Ability to work independently as well as a team player
- Supportive and helping attitude towards team members
- College or higher education preferred
- At least 4 years of administrative support experience required
- Up to 20% travel required
- A US citizen or currently authorized to work in the United States
What We'll Provide:
Booking.coms Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer on your terms, so you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:
- Medical, life, and disability insurance*
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status
- Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership
- Collaborative, friendly and diverse culture
- Referral Program
- This role does not come with domestic relocation assistance
- This role does not come with visa assistance
- For this role we have an available salary range of: $82,200 - $91,300
- Additional: Annual bonus
- *Please note that while our philosophy is the same in every location, benefits may differ by office/country.
Should you require accommodation to meet the essential functions of this job, please let us know.