Location: Chicago,IL, USA
The Regional IT Manager will be responsible for supporting IT within multiple communities. They will work closely with the Executive Directors and their staff to provide technology oversight, understand how IT is functioning for their community, and establish go forward plans that align with the needs of the community and residents. This role will work closely with others in the same role, the professional services team and stay engaged with the Innovations Council.
This position reports to the Director, Regional IT Services. This position may guide the onsite technical resources for local IT and resident support. In addition, this role will engage with either the local IT team or the MSP to address performance and ongoing support needs.
Experience is Everything;
At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you'll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative work space. You'll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors.
The Role:
* Develop and maintain a 3-year IT Strategic Plan - This helps your community stay competitive, lets you know what you need to spend in the coming years, and helps define where you want to go from a technology standpoint.
* Assist in preparing the annual IT Budget - Linked with the strategic plan and tightly coordinated across the community leadership team.
* Knowledge and assistance identifying technologies that can drive efficiencies, improve resident experience, and provide better resident care.
* Tightly control IT spend by reviewing contracts, service levels and compliance.
* Oversight of IT security practices - Follow up with local IT on best practice implementation, coordinate needed HIPAA assessments and drive awareness across the community leadership team.
* Oversight of existing IT support - Monitor IT performance, engage in escalated issues and participate in quarterly IT reviews.
* Provide guidance to the Community resident support council as it relates to IT initiatives or issues.
* Ongoing interaction with community leadership, including but not limited to, provide monthly reports reviewing IT activity and delivery, and conduct IT Quarterly Business Reviews with each community.
* Provide or augment project management for larger project initiatives.
Experience:
* Senior living experience preferred
* 4-year Computer Science, Computer Engineering or MIS degree, or equivalent experience
* 3+ years working in IT with experience in budgeting and basic infrastructure
* 2+ years working with IT customers to understand needs / requirements
Knowledge & Skills:
* Basic understanding of network fundamentals
* Basic understanding of end user computing solutions
* Solid understanding of Office 365 tools, Excel, PowerPoint, Word
* Understanding of Cyber Security concepts and best practices
* Excellent customer service, organizational and problem-solving skills. Ability to analyze problem and select proper corrective action.
* Strong communication and interpersonal skills required. Ability to develop presentations for executive director, staff, and ownership boards
* Strong conflict management
* An understanding of the Senior Living industry and Senior Living technologies is preferred.
Why LCS?
Industry leader. The Nation's third-largest senior living operator, ranked number one in customer satisfaction among senior living communities.
Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match.
Collaborative culture. We're dedicated to creating a collaborative culture that provides an exceptional experience for every employee.
Charity and community involvement. We are recognized as a national team for the Alzheimer's Association and consistently a top contributor to United Way. We also support our employee's individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.
Outstanding advancement opportunities. LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.
Ongoing career development. Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.
Top Iowa Workplace. LCS employees truly believe we are an employer choice. This recognition is in large part due to the culture of excellence that our employees help deliver every single day.
LCS creates living experiences that enhance the lives of seniors. You'll see this commitment in our people. They're talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed-strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community. Check us out on our website: www.lcsnet.com
Travel Frequency: 11-25%
Job Level: C
Estimated Salary: $96,000 - $120,000
The actual title and salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors
A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED
LCS IS AN EQUAL OPPORTUNITY EMPLOYER