SUMMARY
Build the service team and lead the O&M work of all the BESS project sites for the assigned region. Work with commissioning team to get the new project in the assigned region successfully commissioned. Manage all the BYD assets, receive customer warranty claims and provide the guaranteed warranty service in the assigned region.
JOB DESCRIPTION
- Work with commissioning team to get the new projects in the assigned region successfully commissioned and handed over into warranty period.
- Build, manage and train the local service team or third-party contractor in the assigned region.
- Customer technical and warranty claims interface for all the BESS projects in the assigned region for warranty period.
- Work with local team and oversea design team to provide the solutions for all the warranty claims in the assigned region.
- Build and conduct the annual maintenance plan for all the projects in the assigned region.
- Master the troubleshooting skills for the BESS projects and instruct the daily work for local service team;
- Provide the monthly O&M report for all the BESS projects in the assigned region.
- Manage spare parts within the region and maintain a stable and safe inventory for operations.
- Manage and record the important tools and equipment provided to maintenance personnel within the region.
- Report and escalate to management as needed.
- Successfully manage the relationship with the client and all stakeholders.
- Establish and maintain relationships with third parties/vendors.
- Cooperate and communicate effectively with a multinational team under demanding timelines.
- Represent the Department at internal and external meetings when instructed.
- Other duties as assigned.
COMPETENCIES
- Strong execution skills including attention to detail and multi-tasking skills.
- Excellent client-facing and internal communication skills.
- Excellent written and verbal communication skills.
- Creative thinking and ability to shift gears quickly.
- Thoroughness and always with customer/client focus.
- Demonstrated problem solving, troubleshooting, root cause analysis and countermeasure identification skills related to ESS.
- Time management and organization skills.
- English and Mandarin as work language.
- MS Office skills.
WORK ENVIRONMENT
This position requires long-term outdoor work, the need to learn and master specialized debugging software, and the use of various types of basic electrical tools.
This role routinely uses standard office equipment such as computers, phones, photocopiers and fax machines.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
POSITION TYPE
This is a full-time position.
TRAVEL
Middle-time travel (50%, within one week).
REQUIRED EDUCATION AND EXPERIENCE
- Bachelor's Degree in relevant fields.
- Over 2 years' customer service management experience.
- Over 1 year work background for new energy area.