Regional Operations Supervisor
: Job Details :

Regional Operations SupervisorLocation: New Hampshire - RemoteID: 2024-6243Category: OperationsType: Regular Full-TimeOverviewApplicants must live in New Hampshire or bordering cities/towns. The Regional Operations Supervisor position at Groups plays a key role in the organization by building and leading a high-performing team and driving operational excellence within the assigned region/state. The Regional Operations Supervisor will partner with the Clinical Supervisor to provide consistent and high-quality care for our members. The Regional Operations Supervisor will lead a team of direct reports across multiple locations. This role reports directly to the Associate Operations Director or the Operations Director (based on region).ResponsibilitiesEssential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Present as a positive role model and lead change within your team and office locationsHire, train, supervise, and support a team of Office Coordinators across multiple locationsDeliver structured and effective onboarding for new employeesProvide direct in-person assistance to new staff for the first 2-4 weeks of employment and ongoing training for all direct reports, based on needOversee day-to-day operations within all assigned locationsConduct regular touch bases, provide performance evaluations, and provide constructive feedback to all direct reportsOwn/Assist with general task management and regional/state-specific KPIs, including but not limited to census, engagement, retention, scheduling, growth, P&L/budget, and employee satisfactionAct within the scope of authority granted, ensuring adherence to regulatory requirements and professional standardsOwn/maintain office schedules and capacityEnsure office coverage or align coverage for any call-outs or scheduled PTO among direct staffEnsure all policies, procedures, and workflows are implemented and adopted within all assigned locationsMaintain Health & Safety requirements where necessaryOversee supply orders and other necessary equipment/furniture purchasesPerform operations audits to ensure quality standards are being metLead a successful launch of new locations, including but not limited to hiring, community outreach, operations/logisticsLead the decommissioning of offices when appropriateCollaborate with the regional leadershipAssist with the preparation of site audits with state licensing, accreditation, and managed care organizationsAddress any elevated feedback from members or other stakeholders promptly and effectivelyOther Duties and Responsibilities:Proactively engage in community outreach activities inclusive of but not limited to; Distribute brochures, flyers, written materials to community stakeholders, as well as, meeting with community stakeholders.Other duties as assignedQualificationsKnowledge, Skills, and Abilities:Ability to manage and prioritize tasks efficiently and optimize productivityStrong attention to detail and ability to manage confidential and highly sensitive informationStrong written and verbal communication skills; ability to be clear, confident and culturally sensitive in your communication styleStrong decision-making skills and the capacity to take initiativeWillingness to embrace change and drive innovationProficient in managing multiple tasksProficient in Google Docs, Sheets, Drive, Email and ability to troubleshoot minor technological challengesAbility to use discretion and work independently under general supervisionAbility to manage confidential information in support of members, staff, and the organization.Ability to understand and adhere to the Professional Code of ConductPresent a focus on achieving measurable results and contributing to organizational successDemonstrate ability to lead and motivate a team toward set goalsAbility to problem solve independently and as part of a teamA strong collaborator: You know how to engage and interact with disparate parts of the organization to achieve common goals. You are great at building relationships and are someone whom everyone enjoys working with.You thrive on positive interactions and embrace engagementOut-of-the-box thinker: You can shift the frame from status quo to innovative solutions. You like to think differently, unconventionally, or from a new perspective.Qualifications & Requirements:Bachelor's Degree Preferred or equivalent combination of education and experience4+ years of relevant experience in a multi-site operationHealthcare, retail, or hospitality experience preferredThis is a hybrid position; must have the ability to travel between 40-60% of the time to all office locationsAccess to reliable internet and telephone services, specifically 50M download and 10M upload package or higher as well as a strong WiFi signal from your remote work locationMust meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, and CPR/Basic First Aid.#J-18808-Ljbffr