Location: Summerville,SC, USA
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While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.Location: Summerville, SC, United States
Time Type: Full time
Posted On: Posted 30+ Days Ago
Job Requisition ID: JR-0067855
The Regional Product Support Manager is responsible for product support in the assigned territory in North America. Provide technical assistance and training to dealers to support KION products. Resolve product issues rapidly and accurately to improve product quality as delivered to our customer and dealer network. Response to inquiries are expected to be prompt, accurate and delivered in a professional manner. Provide ad-hoc assistance with warranty claims and support the Product Support department staff in development of materials for training and support reference. Position requires extensive overnight travel to all areas of assigned region.
What We Offer:Essential Duties and Responsibilities:
Other duties as assigned to support customer service efforts. Examples may include on-site installation support, assisting in developing and monitoring dealer aftersales support efforts, assisting in the development of various product marketing campaigns, initiating outgoing telephone calls to dealers to improve communication, etc.
Tasks and Qualifications:Qualifications:
Physical Requirements:
While performing the duties of this job, the employee will often work in cramped places and will require bending, turning and squatting. Frequently standing and/or walking for periods of time. Must be able to lift up to 50 pounds. The employee will be exposed to moving mechanical parts and must be able to follow all safety and tag out procedures.
Education:
Supervisor Responsibilities: