Job DetailsJob LocationCentral Office Hutchinson KS - Hutchinson, KSJob CategoryPrecision AgDescriptionJob Summary:AVE - PLP is seeking a highly motivated Precision Ag professional to work locally with customers and internal departments to support technology including guidance, automation, and data for product, software and service offerings. The person in this role will be responsible for quickly troubleshooting and resolving customer and employee technology issues. They will also work with other team members to pro-actively implement solutions that improve customer experience and satisfaction.As a Regional Product Support Specialist, you will:
- Setup and troubleshoot technology for combines, sprayers, floaters, tractors, self-propelled forage harvesters, planters, tillage and RTK systems.
- Enables off-season customer readiness by maintaining up-to-date information on customer equipment as it relates to our company support packages
- Pro-actively identify customer support needs and create solutions including educational videos and instruction manuals to pro-actively eliminate downtime or provide solutions to common failures.
- Maintain current product knowledge on all new/used equipment potentially saleable by the dealership, including features/benefits and machine compatibility/ technology integration.
- Supports internal and external training on technology products, services, and resources
- Assist in leading the organization in the area of John Deere precision farming products and serve as the internal and external technical specialist.
- Exhibits outstanding communication skills and cooperates with other departments and locations. Promotes teamwork, maintains a positive attitude and supports the concept of one face to our customers.
Knowledge, Skills and Experience:
- 2-5 years of experience in an agricultural-related role with activities such as sales, service, training, or other related work. Prior experience with JD technology and support is preferred.
- Associate degree, or higher, in an agricultural-related major or equivalent experience.
- Solid communication skills. Can deal with and effectively resolve challenging customer issues.
- Extremely organized, sensitive to deadlines and accessible based on business needs.
- Must be driven to achieve results, highly attentive to detail and accuracy.
- Ability to multitask, manage multiple priorities, meet short/changing deadlines and is energized by a fast-paced environment.
- Ability to thrive under pressure, in a high performance, fast paced environment without compromising quality.
- Can build relationships through phone interaction and/or web-based communications
- Demonstrate analytical and problem-solving abilities.
Who we are:AVE - PLP, LLC is a joint venture between two of the top John Deere Dealerships in the United States, AgriVision Equipment Group and PrairieLand Partners. By joining forces, we continue to lead the charge in technology, innovation, and best-in-class service and support for our respective customers.We credit our success to our knowledgeable, competitive, hardworking and passionate employees that strive for excellence in everything they do. With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. Today, we are 32 locations strong supporting southwest and southcentral Iowa, northwest Missouri, southeast Nebraska, and central and southeast Kansas.We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry. Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. There's a lot we can train with the right individual who is willing to work hard and make customers our #1 priority.One Company. Two Brands. One Vision.