Regional Property Manager
SUMMARY:
Full-service real estate investment, development and management firm specializing in value-add and opportunistic real estate investments is seeking a Regional Property Manager. The Regional Property Manager will be responsible for a region containing between 400-500 sites.
The Regional Manager will direct the day-to-day property operations in their region, drive operational improvements within their region, and support their peers by contributing towards positive changeacross the whole portfolio. The Regional Manager will manage communities in New Jersey, Maryland, and Delaware.
The Regional Manager will be responsible for the supervision of Maintenance Managers and Technicians within the region, as well as certain part-time onsite staff. Additionally, the Regional Manager will receive administrative support from remote professionals who are responsible for fielding all inbound resident emails and phone calls, performing all new prospect initial application reviews, certain sales & leasing activities, preparing resident communications, preparing and sending required mailings via USPS, and performing other administrative tasks as needed. The Regional Manager will report to the VP of Operations
RESPONSIBILITIES:
Profitability & Operational Efficiency
- Identify opportunities to leverage Company property management software and other technology to improve daily operational efficiency
- Oversee execution of certain key operational initiatives assigned by the VP of Operations
- Prepare annual property budgets, investigate significant budget to actual variances, identify root causes, propose solutions, and follow through to ensure issues are resolved
- Regularly compare operational costs between properties and run competitive bid processes to achieve the best value
- Evaluate and determine which tasks should be performed by in-house maintenance technicians and which should be outsourced to third party contractors
- Identify opportunities to increase ancillary revenue in your region, including but not limited to cable, internet, and on-site storage. Negotiate contracts and oversee the implementation of ancillary revenue partnerships.
Sales & Marketing
- Coordinate and oversee all phases of the home inventory process (ordering, permitting, delivery, installation, certificate of occupancy, etc.
- Ensure appropriate visual marketing is available, installed and maintained at each property, i.e. banners, flags, lot signs, etc.
- Oversee updates to online listings for available lot and home inventory and placing of online advertisements.
- Coordinate sales and rental closings
- Regularly review prospect activity and surrounding market conditions and recommend updated promotions and / or price changes
- Maintain relationships with realtors in local markets to assist with selling and leasing inventory
- Monitor and achieve Company sales goals within region
- Ensure community and home presentation are consistent with the companys brand guidelines.
Resident Records & Billing
- Oversee new resident onboarding, including approving prospect screening decisions, reviewing and approving resident leases, and ensuring the incoming residents information and recurring charges are set up appropriately in the property management system (Rent Manager)
- Oversee resident offboarding, including lease termination, physical move outs, and virtual move outs within Rent Manager
- Ensure completeness and accuracy of resident records, including contact information, leases and other legal documents, and records of all Company correspondence with residents
- Identify inaccuracies through regular rent roll reviews, and improve processes to prevent inaccuracies from arising in the future
- Maintain accuracy of recurring charges in accordance with leases
- Ensure timely and accurate monthly postings of late fees, variable utility charges, resident charge backs, and all other variable charges to residents.
Resident Compliance & Communication
- Responsibility for resident collections, including resident late notices, issuance of payment plans, court filings, attending court proceedings, and scheduling evictions
- Identify rules violations, issue formal violation notices, and perform related communication with residents
- Perform rental inspections and ensure timely communication of inspection results to residents, including corrective actions that are needed
- Ensure appropriate resolution of rental inspection findings
- Ensure appropriate and timely communication is sent to residents as needed, including in emergency situations, as well as other disruptive events like utility outages and work being performed on site
- Oversee distribution of all recurring communications, including seasonal home maintenance reminders, monthly statements, and annual rent increases.
Repairs & Maintenance
- Implement and oversee repairs and maintenance plans in each region, including but not limited to landscaping, snow, and septic pumping, treatment plant operation, and water plant operation as applicable
- Ensure appropriate repairs and maintenance coverage and emergency response at each property
- Oversee maintenance staff and vendors throughout the region.
Vendor & Governmental Communication
- Establish and maintain strong working relationships with service contract vendors, utility providers, and local officials;
- Ensure appropriate and timely responses to communications from vendors and government agencies;
- Approve recurring bills after ensuring they agree to contract terms.
Records & Compliance
- Ensure completeness, accuracy, and accessibility of all property related records, including but not limited to virtual property binders with key contacts and information about each property, vehicle and equipment files, mobile home titles, insurance information, vendor contracts, operating permits, project permits, repair and maintenance records & logs, and property operational maps.
- Oversee permit applications, permit renewals, mobile home title replacement and procurement process, and vendor contract renewal and renegotiation;
- Investigate significant budget to actual variances and identify root causes, propose solutions, and follow through to ensure issues are resolved.
Site Inspections
- Plan to visit each property within their region at least 2 times per month.
- Perform a thorough site inspection and following up on open items at the property, delinquent accounts and resident violations.
- Ensure all home inventory is appropriately advertised and marketed and promotional materials are available to prospects.
QUALIFICATIONS:
- 5+ years of experience, with 2+ years in property management or comparable experience;
- 2+ years experience of direct project and people management experience
- Strong verbal and written communication skills
- Strong supervisory and project management skills
- Technological proficiency, including with Microsoft Office Suite and property management software, as well as ability to quickly adopt new technology
- Think outside the box and challenge the status quo
- Humility and open mindedness to listen to and learn from others
- Desire to contribute to the success of others in the organization
- Strong work ethic
- Willingness to adapt to changing circumstances
- Demonstrate a growth mindset