As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement.
The Regional Revenue Manager is responsible for maximizing room revenue by developing and implementing effective inventory management and pricing strategies for multiple hotels. Examples include establishing procedures designed to increase top-line revenue, supporting sales and operations teams with associated revenue management issues, and participating in annual budgeting. The Regional Revenue Manager will create forecasts and conduct ongoing competitor price/product analysis to ensure competitive rate positioning and product offerings at assigned hotels.
Benefits for full-time associates
- 2 weeks of vacation pay your first year
- 4 sick days/year
- 2 hours paid volunteer time/month
- Holiday pay
- Medical, dental, and vision insurance plan options
- Short term disability, long term disability, and life insurance plan options
- 401k retirement plan
- Discounts on hotel rooms worldwide
- Direct deposit payroll
Essential Duties and Responsibilities:
- Review nightly audit reports ensuring accurate output and performances
- Monitor pick-up analysis to develop or adjust strategies
- Update and change restrictions, allotments, and rates as necessary
- Perform competitive benchmark studies and follow market trends
- Facilitate weekly revenue optimization strategy meetings
- Provide forecast synopsis of expected results, variances, and budget comparisons
- Participate and prepare a rolling forecast and annual budget for each property
- Maintain historical data from all distribution channels in all market segments
- Contribute to auditing website and maintaining content
- Monitor all distribution channels to ensure content accuracy, rate parity, and pricing integrity
- Develop and manage relationships with vendors and Internet wholesalers to accomplish revenue goals and negotiate placement for hotels
- Work closely with the e-commerce department to create eNewsletters, hotel packages, and other marketing-related efforts
- Stay in tune with brand initiatives and implementation to ensure compliance
- Evaluate the performance of distribution partners and contracted rates, including BT businesses
- Understand top producers at the hotel, including key accounts and individual guests
- Responsible for assessing, analyzing, and pricing group business strategies
- Loads all preferred, consortia and promotional rates in GDS and PMS
- Spearheads troubleshooting and resolution of any GDS rate loading issues as they occur
- Provide in-depth analysis on statistics reports, including the financial statement and any other related reports, and make sure the data is accurate and consistent
- Ensure that all revenue management-related systems are maintained and up to company and brand standards
- Understand the reservations process, including the distribution channels and reservations flow
- Attend sales meetings as necessary to support communication of strategies and need periods
- Work in liaison with hotel sales and reservations departments as a team
- Champion the Revenue Management culture to inspire property-level personnel
- Active involvement with General Managers' engagement and adjustments
- Demonstrate ability to relate to, communicate with, and motivate associates to sustain high performance and quality levels
- Perform any other related duties as assigned by management
Education and/or Work Experience Requirements:
This person must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the job's essential functions, with or without reasonable accommodation, using some other combination of skills and abilities.
Standard Qualifications:
- Four-year degree or equivalent experience
- Two years of revenue management experience
- Read, write, and speak English fluently
- Marriott brand experience is required for consideration
- Multi-property experience
- Some out-of-state travel is expected for this role
Additional Qualifications:
- Excellent oral and written communication skills
- Strong Microsoft Office skills, specifically Excel
- Appropriate professional appearance and demeanor
- Demonstrate ability to lead by example
- Ability to work well under pressure
- Passion for excellence and exceeding expectations
- Self-motivated and able to work with little to no supervision
- Attention to detail and organizational skills are a must
- Strong time management skills and ability to prioritize work
- Constant curiosity and love to learn
Physical Requirements
While performing this job's duties, the employee is regularly required to sit; stand; bend; walk; use hands or fingers, or feel objects, tools, or controls, lift boxes (up to 15 pounds); talk, and hear. Vision abilities required by this job include a close vision of a computer screen.
OTHER Requirements:
- The employee must maintain a neat, clean, and well-groomed appearance (specific standards available).
- Regular attendance in conformance with the standards, which Naples Hotel Group may establish from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, including termination of employment.
- Upon employment, all employees must fully comply with Naples Hotel Group rules and regulations for the safe and efficient operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
*Employment is conditional on candidate's successful completion of pre-hire drug and background screening*
Naples Hotel Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.