Regional Service Manager, Manhattan, NY
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Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.At Siemens Healthineers, We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Regional Service Manager.Our global team: We are a team of more than 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at • Service Area – Manhattan, NYThis is a role well suited to an ambitious professional, looking for the next step in their career. As a Regional Service Manager, you will be responsible for: · Responsible for managing the healthcare Field Service business by directing, coordinating, and leading the organization and its activities to meet customer service expectations and financial metrics. The Regional Service Manager (RSM) reports to the Service Vice President of Siemens Healthineers.ResponsibilitiesWork to maximize customer loyalty and satisfactionCommunicate the value proposition of Siemens service to customersObtaining service financial goals through revenue attainment and effective cost containment.Ensure compliance with FDA Good Manufacturing PracticesMeet annual RSM goals and metrics as establishedHire, develop, train and coach Customer Service Engineers (CSE's) Prioritize customer and business objectives to provide clear direction to CSE'sEnsure customer satisfaction through timely follow up on all issuesKey Customer and area ManagementDevelop long term value-based relationships with key accountsProvide additional escalation support to resolve key account issues Develop proactive account plans to prevent or predict issuesProvide continues communication across organization for key accountsRequired Knowledge/Skills, Education, and ExperienceBS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.Excellent organizational skillsSuperior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organizationEffectively present information to co-workers and employee groups, including upper management, customers at various levels and public representativesAbility to read, analyze and translate into action financial profit and loss statements.Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documentsAbility to thrive as a member of a collaborative, cross-functional team Competent knowledge of MS Office applicationsMust have a valid driver's license and a clean driving record over the last three years.Preferred Knowledge/Skills, Education, and Experience• Experience in managing large remote employee-based territory• Knowledge of the Diagnostic Imaging Instruments or equivalent Diagnostic Imaging industry experience• Ability to articulate and explain value of Service Agreement offerings• Working knowledge of SAP or experience with equivalent enterprise service software solutionSiemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: . The base salary range for this position is $160,000-$240,000.At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.If you want to join us in transforming the way healthcare is delivered, visit our career site at If you wish to find out more about the specific division before applying, please visit: . (add regional link as needed)Beware of Job ScamsPlease beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Career site: Successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations. As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-###-####. 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