Regional Training Manager
: Job Details :

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. Webelieve when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.Regional Training ManagerMontblanc | NYCReports to: VP of RetailRole OverviewWe are looking for an agile colleague who knows what it takes to create memorable experiences for clients and can spark this emotion in our sales teams. As Regional Training Manager you are responsible for deploying our cutting edge education to our sales ambassadors and those of our wholesale partners.ResponsibilitiesAs Regional Training Manager, you are responsible for implementing Montblanc's training strategy and in adapting HQ materials to local requirements.Analyze:* Regional retail & wholesale teams' skill set levels* Training efforts and KPIs* Competitors' client service* Training trends and needs in the marketsStrategize:* Concrete and pragmatic training action plans (based on your analysis), linked to business objectives* Optimal use of your training budgetAdapt:* Training plans, strategies and processes for reaching business objectives in your region* Pragmatic and fun training modules, tools for all field sales functions, adapted to modern learning styles, methods & techniques especially:* Product and brand training* Customer service training* Tools to help monitor & boost training results after training and in boutiqueDeploy:* Modules directly and indirectly to target audiences, consistent with Montblanc DNA and modern, fun, interactive techniques* Training, onboarding and sales coaching for Montblanc sales teams* Ambassador programsEnsure Success:* Monitoring training results (quantitative and qualitative, short term & long-term)* Partnering with area sales & operations managers* Creating greater success: feedback to relevant partners on progress and recommendations on further actions to take* Coaching in the moment* Shouting out success!Qualifications* Passion for education, motivating others* 3+ yrs of senior sales/specialist role in retail* 2+ years training experience* Strategic thinking and planning* Negotiation skills* Business acumen in retail* Strong delivery skills for sales, product* Flexible, pragmatic out of box thinker* Knowledge of and ease with digital learning* Excellent communication and presentation skills, high levels of empathy and social skills* Team player* Solution-oriented approach, effective time management, flexibility, willingness to travel* Fluent in English + local languageRichemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.We OfferEmployee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.At Richemont, We Craft the Future!Expected Salary Range: 100k-120kSalary will be determined based on relevant skills and experience.Nearest Major Market: ManhattanNearest Secondary Market: New York City