Job Summary
The Regional Vice President (RVP), West Coast, is a senior leadership role responsible for driving operational excellence, financial performance, and team development across 4 locations within the West Coast. As a member of the executive team, the RVP ensures alignment with the company's strategic goals while delivering superior customer satisfaction and operational efficiency. This role demands a results-oriented, visionary leader who thrives in a fast-paced environment and excels in managing complex operations. The RVP will play a critical role in ensuring Stuart Dean's growth as the premier provider of building services restoration in stone, metal, and wood surfaces across the West Coast region.
*Please note, we are looking for someone based in the Southern CA area, ideally in LA or Orange County.
Responsibilities
Strategic Leadership
- Define and implement the operational strategy for the West region, ensuring alignment with corporate objectives and long-term business goals.
- Act as a trusted partner to the executive team, contributing to the company's overall strategic direction and growth initiatives.
- Monitor and respond to industry trends, economic shifts, and competitive landscapes to maintain a leading edge in the market.
- Foster a culture of innovation, accountability, and continuous improvement across the region.
Operations Excellence
- Oversee the performance of all West Coast General Managers within the region, ensuring operational efficiency and adherence to quality standards.
- Develop and implement scalable processes, systems, and best practices to streamline operations and reduce inefficiencies.
- Establish and track Key Performance Indicators (KPIs) to measure success across safety, productivity, cost management, and service delivery.
- Identify and resolve operational challenges, ensuring business continuity and risk mitigation.
Financial Performance
- Take full ownership of the region's P&L, including budget creation, financial forecasting, and monthly variance analysis.
- Optimize cost structures without compromising service quality or employee morale.
- Analyze financial and operational metrics, providing actionable insights to improve profitability and streamline processes.
- Collaborate with sales and business development teams to identify revenue opportunities, expand market share, and strengthen client relationships.
- Monitor market trends and competitor activity, adjusting strategies to maintain Stuart Dean's leadership in the industry.
- Collaborate with the RVP East Division and the Executive team to define regional growth strategies aligned with Stuart Dean's broader vision and objectives.
- Report regional financial performance to the CEO and board, providing insights and action plans for improvement.
Team Leadership & Development
- Build and lead a high-performing regional management team by recruiting, developing, and retaining top talent.
- Mentor and coach direct reports to enhance leadership skills and operational expertise.
- Promote a culture of accountability, safety, and continuous improvement across all levels of the organization.
- Ensure training programs are in place to maintain and enhance the technical restoration expertise of the workforce.
- Conduct regular performance reviews, establish development plans, and hold teams accountable for results.
Customer Focus & Stakeholder Engagement
- Ensure customer satisfaction by driving a customer-centric culture at all levels of the regional operation.
- Resolve escalated customer issues promptly and effectively, ensuring a positive client experience.
- Develop and nurture relationships with key stakeholders, including clients and leaders, to build trust and strengthen the company's reputation.
Education & Experience
Required
- Minimum of 8–10 years of progressive leadership experience, with at least 5 years managing multi-site operations in a fast-paced, dynamic building services or a services industry environment.
- Demonstrated success in managing budgets, optimizing P&L performance, project scheduling, resource allocation, and scaling operations.
- Ability to manage and streamline operations within the West Coast region.
- Experience with business development, including developing relationships with new customers and growing current relationships with industry contacts.
- Experience in workforce development, including recruiting, training, and retaining field staff.
Preferred
- Bachelor's degree in Business Administration, Management, or a related field (MBA or other advanced degree)
- Familiarity with California regional regulations, industry standards, etc.
- Familiarity with unions and local union agreements.
Skills
- Proven ability to develop and execute strategies that drive operational and financial results.
- Strong analytical skills, with the ability to interpret data, identify trends, and develop actionable plans.
- Exceptional leadership and team-building abilities, with a track record of developing future leaders.
- Outstanding communication, negotiation, and interpersonal skills to influence at all levels.
- Technological proficiency in Microsoft Office including Excel and ERP systems.
Executive Universal Competencies
- Communicates Effectively
- Passion for Work
- Adaptability
- Builds Talent and Leads Teams
- Drives for Results
- Understands Stuart Dean's Business and Displays commercial acumen
- Builds Relationships
- Plans and Acts Strategically
Performance Metrics
The RVP, West Coast will be evaluated on the following key metrics:
Financial: Achievement of regional revenue, profitability, and budgetary goals.
Operational: KPI performance in areas such as service delivery, quality, efficiency, and safety.
Employee Development: Retention and engagement scores of regional teams.
Customer Satisfaction: Client retention rates.
Strategic Impact: Contribution to company-wide goals and successful implementation of initiatives.