About the Role: The Regional Vice President of Operations is responsible for overseeing and optimizing the operational performance and growth of multiple locations within a specific region. This role involves strategic planning, financial management, team leadership, and operational excellence to ensure the region's success. The Regional VP of Operations works closely with executive leadership to align regional objectives with the overall company goals and drives continuous improvement across all operational aspects. Key Responsibilities:
- Develop and implement regional operational strategies aligned with the company's overall objectives.
- Identify opportunities for growth and expansion within the region and develop plans to capitalize on them.
- Monitor and analyze market trends, competitor activities, and industry developments to inform strategic decisions.
- Oversee the day-to-day operations of multiple locations within the region, ensuring high levels of efficiency and effectiveness.
- Implement and enforce operational policies, procedures, and best practices to maintain consistency and quality across all locations.
- Drive continuous improvement initiatives to enhance operational performance and customer satisfaction.
- Manage the regional budget, including forecasting, planning, and monitoring financial performance.
- Analyze financial reports and key performance indicators (KPIs) to identify areas for cost reduction and revenue enhancement.
- Ensure all locations within the region meet or exceed financial targets and operational goals.
- Lead, mentor, and develop a high-performing regional operations team, including location managers and other key personnel.
- Conduct regular performance reviews, provide feedback, and implement professional development plans for team members.
- Foster a positive and collaborative work environment that promotes teamwork and accountability.
- Ensure exceptional customer service standards are maintained across all locations within the region.
- Address and resolve escalated customer issues and complaints promptly and professionally.
- Build and maintain strong relationships with key customers, partners, and stakeholders.
- Ensure all locations within the region comply with relevant laws, regulations, and company policies.
- Implement and enforce safety protocols and procedures to maintain a safe working environment for employees and customers.
- Conduct regular audits and inspections to ensure compliance and identify areas for improvement.
- Prepare and present regular reports on regional performance, challenges, and opportunities to executive leadership.
- Communicate company goals, initiatives, and updates to regional teams effectively.
- Act as a liaison between the regional operations and executive leadership, facilitating open and transparent communication.
Qualifications:
- Bachelor's degree in Business Administration, Operations Management, or a related field. A Master's degree is preferred.
- Proven experience in operations management, with at least 5 years in a leadership role overseeing multiple locations or a large region.
- Proven track record of successfully managing and improving operational performance in a similar industry.
- Strong strategic thinking and problem-solving abilities.
- Excellent leadership and team management skills.
- Financial acumen and experience managing budgets and financial performance.
- Exceptional communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Proficiency in using operational and financial software and tools.
- Strong project management and organizational skills.
Interpersonal Qualifications:
- Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
- Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
- Highly organized, ability to act quickly while still having attention to detail.
- Hold yourself to a higher standard and exhibit a high level of integrity.
Why You'll Want to Work Here:
- Core values that we live every day - not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
- Performance Pay directly tied to results - Get what you deserve
- Benefits you will use - Full medical, dental, and vision packages including fully employer paid options
- Secure your financial future - 401(k) with company match
- Speed and scale - Work with a company that operates at the speed of a start up with the investment backing of institutional investors
- We invest in your future - leadership training that directly results into bigger career opportunities
- Learn on the job - continuous education stipends available
Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30+ leading local brands across 16 states, and we are rapidly expanding our footprint. We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. LSP is guided by three core values - winning together, performance over politics, and today not tomorrow. LSP is backed by Gridiron Capital, a private equity firm specializing in middle market facilities services companies, and ZBS Partners, a leading roll-up incubator. Legacy Service Partners is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.