REGIONAL WORKPLACE SERVICES LEADER, AMS
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DescriptionTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join UsAt TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.Team Introduction:The Administration Department takes the lead in developing an exceptional workplace experience across regional offices. They drive workplace strategy, optimize performance, and enhance productivity and cost-efficiency. Through innovative programs and initiatives, they create a unique and user-centric workplace journey. They collaborate with cross-functional teams to maximize space utilization and efficiency for all workplace users, including hybrid and remote setups. The team also oversees essential services and continuously evolves its approach to elevate the company culture and foster a vibrant work environment.Responsibilities: Lead and develop the overall workplace experience inclusive of the office, internal and vendor team(s) - including suppliers, SLAs, KPIs and contract negotiations across the regional(s) office portfolio. Create and drive the workplace strategy, business development and productivity plans with key global and business unit regional leaders; operationalizing it across the business units and sub-departments to create an aligned regional experience. Innovate and drive workplace optimization programs to enhance performance, productivity, cost and innovation across the organization. Develop global and regional programs independently and with COEs to enhance the workplace experience (inclusive of facilities, events, digitization, hospitality programs, etc). Assess risks/gaps and implement regional/global proactive solutions, policies and guidelines to support a unique and great workplace experience. Complex regional and global project management (including governance) across large/small scale projects (e.g., office moves, return to the office, internal programs, regional events, etc). Create & elevate the company culture through community experiences and well-being initiatives (e.g., gifting, events, well-being facilities, etc). Partner with cross-function teams to enhance space utilization, efficiency & productivity supporting the return to office, hybrid, remote and in-office cohesive experiences for all workplace users. Create, apply and evolve a 'user first experience' mentality by creating and embedding the workplace journey - continuously improving and elevating leading-edge services. Plan, execute, forecast and monitor spend & productivity efficiencies. Support where needed in overseeing food, hard/soft and other workplace services independently and in collaboration with other teams.Qualifications Substantial leadership experience supporting workplace strategy, programs and operations Strong team leadership, development, business partner and stakeholder management skills Holistic workplace, office management, community, events and facilities experience Business strategy and development plans evidenced with success Productivity and risk management experience Contractor/vendor and finance/budget/P&L management Complex/routine global program and project management Strong ownership, data and insight skills; - integrates and applies strategic and operational thinking in daily practices and projects Excellent communication, interpersonal & presentation skills (oral and written) Experience or potential to act at the regional level to influence and drive decisions & programs Excellent judgment, decision-making & influencing skills, particularly in complex situations Innovative and solution-focused. Identifies business opportunities that enhance productivity and overall operationsTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ...@tiktok.com RegularExperienced