Location: Iowa City,IA, USA
TalentWealth Recruiting, a boutique financial services recruiting firm, is recruiting for an exciting opportunity. An independent financial advisory practice located in Iowa City, IA is hiring an experienced Client Service Associate professional on their growing team. This position is 95% in-office Monday-Friday.
The ideal candidate will have a strong background in the financial services industry
and will be responsible for managing client interactions, processing documentation, and
improving operational workflows.
Key Responsibilities:
Client Interaction:
o Interact daily with prospective and existing clients via phone and in-person,
handling inquiries and providing quotes.
o Service less active accounts as needed to maintain strong client relationships.
Documentation Management:
o Research client and security information using the back office system.
o Process and follow up on client documentation to ensure proper maintenance of
accounts.
o Prepare letters, forms, and spreadsheets to assist in servicing existing clients
and prospecting for new clients.
Record Keeping:
o Create and maintain organized records and files in compliance with firm and
industry requirements.
o Ensure that all required client paperwork is current and adheres to regulations.
Database Maintenance and Reporting:
o Maintain databases and create reports using portfolio software programs to
support decision-making.
Marketing Support:
o Assist Financial Advisors with marketing efforts, including seminars and events.
Process Improvement:
o Evaluate and streamline office processes to enhance efficiency and
effectiveness.
o Implement best practices and innovative solutions to improve client service and
operational workflows.
Office Administration:
o Oversee the procurement of office supplies and ensure an organized and well-
stocked office environment.
o Coordinate facility and maintenance issues, ensuring compliance with company
policies and procedures.
Cross-Training and Team Support:
o Participate in cross-training and assist with other operational functions as
required.
o Perform other duties and responsibilities as assigned.
Qualifications:
Bachelor's degree in Business Administration, Finance, or a related field.
Minimum of 5 years of experience in the financial services industry.
Previous experience in a management or team lead role is required.
Strong understanding of investment concepts, financial markets, and products.
Excellent organizational and time management abilities with the capacity to manage
multiple tasks and deadlines in a fast-paced environment.
Exceptional interpersonal skills with the ability to communicate effectively at all
organizational levels, both orally and in writing.
Proficient in Microsoft Office Suite and office management software.
Strong leadership, problem-solving, and decision-making skills.
High attention to detail and ability to multitask effectively.