Location: New York,NY, USA
Position Summary
The Registered Nurse-Clinical Triage is responsible for triaging patients to the appropriate level of care with the appropriate level of urgency. Follows workflows and utilizes resources to provide assessment, scheduling, clinical guidance, and other clinical services to patients via the contact center; will be expected to maintain a standard of performance that prioritizes safety, quality, and experience that coincides with the mission of the Clinical Triage work center within the Contact Center. The clinical triage work center is a critical component to the overall success of the contact center and its mission to navigate patients to the right care at the right time.
Job Responsibilities
* Provides telephonic triage services for patients contacting the Contact Center.
* Utilizes all appropriate clinical triage processes, protocols, and procedures to effectively navigate patients to the right site and time of care based on clinical needs.
* Understands the needs of patients and offers recommendations, education, or care advice to triage patient and schedule them with the appropriate level of care.
* Participates in care coordination for patients by working collaboratively to best understand their needs and aiming to reduce readmissions, enhance chronic disease management, and manage any health risks for the patient where applicable.
* Assists patient in scheduling provider appointments and communicating with provider as necessary.
* Manages work to KPIs, mission, values, and objectives of overall Clinical Triage work center set by the Clinical Triage Manager.
* Ensures accurate and timely documentation in the EMR according to best practice guidelines.
* Participates in virtual monitoring, subsequent reporting, and escalation to support services while providing additional support to these functions to ensure patient needs are met.
* Participates in training and onboarding activities along with any relevant or ongoing process improvement initiatives, professional development, peer development, peer reviews, and performs other assigned tasks as required.
* Perform other related duties and responsibilities as assigned.
Education
* Bachelor's of Science Degree in Nursing
Experience
2+ years of related work experience as an RN
1+ years of experience in clinical practice is preferred
2+ years of experience in acute care, critical care, or emergency department work is preferred
1+ years of experience with telephone triage is preferred
1+ years of experience with Epic is preferred
1+ years of experience in using electronic triage software is preferred
Knowledge, Skills and Abilities
* Bilingual (English/Spanish) preferred.
* Ability to understand patient needs and efficiently guide them to necessary level of care.
* Ability to work with clinical technology to fulfill process and workflow needs.
* Ability to multi-task, prioritize in a fast-paced environment and meet deadlines with minimal supervision.
* Excellent communication skills both written and verbal.
Licenses and Certifications
* Current NY State Registered Nurse License & Registration.
Working Conditions/Physical Demands
Ability to work in surroundings with degree of dust, noise, odors, etc. without undue discomfort.
Ability to hear, talk, walk, stand, bend and stretch.
Ability to read, write and interpret documents.
Ability to sit for long periods of time at desk to perform job functions.
Ability to communicate effectively with clients and co-workers.
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City