Location: New Hyde Park,NY, USA
Full-Time Monday through Friday
JOB RESPONSIBILITIES:
IDT
* Coordinates and collaborates with the Site Medical Director and members of the interdisciplinary team (IDT) regarding Infection Control and Surveillance activities at the PACE Center.
* Aids in education to participants regarding all PACE services.
* Respond to email messages from vendors, participants or providers seeking basic information and / or looking for a response from a staff member.
* Addresses pharmacy issues as they occur.
Participant Care
* Administers medication and treatment as prescribed by the PCP.
* Investigates and assists in documenting and resolving customer issues and grievances in a timely, accurate, and courteous manner. This includes working with other departments to resolve the source of the problem(s).
* Provides prescribed or emergency care to patients requiring professional nursing services, including: venipuncture, dressing changes, straight catheterization, suctioning, immunizations, etc.
* Performs diagnostic tests as authorized by the Primary Care provider (PCP). Obtains laboratory specimens when indicated. Provide treatment under medical direction.
* Assesses, evaluates, and reports to physician the participant's physical and emotional condition, reaction to medications and/or treatments, and/or critical laboratory result requiring PCP intervention.
* Independently perform skilled nursing procedures, assessments and techniques based on specific Participant's needs while at the PACE Center.
* Only act within the scope of the individual's authority to practice.
* Meet a standardized set of competencies for the specific position description established by the PACE organization before working independently.
Quality
* Evaluates and promotes a safe environment for the participant and complies with National Patient Safety
* Responsible for completing all DTC logs as per regulations.
* Documents all new medications administered at DTC in Participant's electronic medical record as per MD's orders.
Administration
* Identifies and partners with other departments to resolve complex customer service inquiries.
* Tracks all stock medications and medical supplies at the DTC and ensures proper inventory and expiration date. Includes inventory of Emergency Crash cart. Places orders for resupply as appropriate.
* Assists with coordination/preparation of mail order prescriptions. Completes prescription log and prepares mailing list.
* Responsible for the overall operation of the DTC including equipment, Hazard disposal etc.
* All other duties as assigned.
STANDARDS:
Performance Standards
* Performs consistent with organization's mission and philosophy.
* Performs job responsibilities per organization's policies. Seeks clarification when needed.
* Assumes responsibility for assignments given, seeks supervision appropriately, and is accountable for work performance. Meets productivity guidelines.
* Maintains proper documentation (updated, timely, legible) related to patient care, whether paper or electronic.
* Maintains HIPAA standards and confidentiality of PHI.
* Supports staff, student, and volunteer orientation and ongoing in-service education as requested.
* Supports organizational activities by participating in quality improvement activities, special projects, internal and/or external committees, community activities and other duties as assigned.
* Serves as role model for peers and colleagues.
* Assumes responsibility for professional growth and development; maintains and upgrades professional knowledge and practice skills.
* Treats other employees respectfully and facilitates an environment of teamwork.
* Initiates, if appropriate, incident reporting process, and participates in incident investigation and reporting as applicable.
* Performs general office duties in connection with job responsibilities, including but not limited to photocopies, faxing, typing, filing, and phone calls.
Service Standards
* Makes the needs of participants their central focus and finds innovative ways to provide an exceptional experience.
* Develops and maintains positive customer relationships ( customer is defined as co-workers, participants, visitors, vendors, supervisors).
* Communicates with participants in a caring, helpful, considerate, and culturally sensitive manner.
* Demonstrates a thorough understanding of participant's needs and wants and attempts to anticipate and meets participant's needs.
* Suggests and implements Participant-centered service improvements.
* Encourages participant to engage with employees and group activities.
* Utilizes service recovery techniques to resolve issues quickly and to the participant's satisfaction. Immediately reports participant's dissatisfaction to IDT for follow-up.
QUALIFICATIONS:
Education:
* Degree from an NLN accredited school of nursing required, BSN preferred.
* Successful completion of an accredited Nursing Program required. Baccalaureate degree highly preferred.
* Completed NYSED approved infection control coursework. A minimum of 8.0 education contact hours that may include contact hours of mandatory training requirements such as infection control coursework.
Experience:
* Minimum of one (1) year general clinical experience in a certified home health agency (CHHA), acute care, medical surgical, and/or critical care, Nursing Home experience required. Clinical experience must be within one (1) year from date of hire or transfer required.
* Customer Service experience required.
* Minimum of one (1) year of experience working with a frail or elderly population or, if the individual has less than one (1) year of experience but meets all other requirements, must receive appropriate training from the PACE organization on working with a frail or elderly population upon hiring.
License:
* Current active and unrestricted license and registration in NYS as a Registered Nurse, required.
* The following are required certifications at the time of hire or transfer and must demonstrate recent verifiable experience (within one [1] year) to independently perform:
* Phlebotomy / Venipuncture
* IV Therapy
* EKG Interpretation
* Basic Life Support certified by the American Heart Association or American Red Cross
Additional Requirements:
* Be legally authorized (for example, currently licensed, registered, or certified if applicable) to practice in the State in which the healthcare professional will perform the function.
* Be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact.
* Current Driver's License, required insurance and car available for work as required.
* Is self-directed with ability to work with or without supervision.
* Proficient in use of a computer for email, word processing, research, and maintenance of Participant records.
* Demonstrated ability to establish good rapport with participants and peers is essential.
* Tactful and courteous.
* Pleasant telephone manner.
* Must be able to work weekends.
* Excellent written and verbal communication.
* Professional attitude.
* Proficient in use of a computer for email, word processing, research, and maintenance of Participant records
Physical Requirements
Individuals must be able to sustain certain physical requirements essential to the job. This includes, but is not limited to:
* Standing - Duration of up to 6 hours a day.
* Sitting/Stationary positions - Sedentary position in duration of up to 6-8 hours a day for consecutive hours/periods.
* Lifting/Push/Pull - Up to 50 pounds of equipment, baggage, supplies, and ability to lift patients safely and using OSHA guidelines, etc.
* Bending/Squatting - Must be able to safely bend or squat to care for patients, use medical supplies, etc.
* Stairs/Steps/Walking/Climbing - Must be able to safely maneuver stairs, climb up/down, and walk to access work areas Position requires the individual to be able to travel, and walk between sites/locations and work areas throughout the day.
* Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools (ie. typing, use of medical supplies, equipment, etc.)
* Sight/Visual Requirements - Must be able to visually assess patients, read orders type/write documentation, etc. with accuracy.
* Audio Hearing and Motor Skills (language) Requirements - Must be able to listen attentively and document information from patients, community members, providers, etc., and intake information through audio processing with accuracy. In addition, must be able to speak comfortably and clearly with language motor skills for customers to understand the individual.
* Cognitive Ability - Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job.
* Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).