Posting DetailsPosition Information Position Title Registrar System Support Analyst Position Type Regular Job Number SA39924 Full or Part Time full-time 40 hours weekly Fair Labor Standard Act Classification Exempt Anticipated Pay Range $66,600-$68,000 Pay Range Information Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate's qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.Position Summary Information Job Description Summary Function as the liaison between the Office of the Registrar, the Director of PeopleSoft/Campus Solutions for the Enrollment Management Division, and the Information Systems and Technology (IS&T) office. Assist and serve as backup liaison with National Student Clearinghouse for enrollment reporting, degree verification, and student self-service. Working in conjunction with the University Registrar, provide oversight of and leadership for the student enterprise system(PeopleSoft/Campus Solutions), archival document imaging, and communications systems in the Office of the University Registrar. Facilitate continuous improvement in services to the larger Chapman University campus community through management of the PeopleSoft/Campus Solutions applications and companion systems, including the Perceptive Content document imaging system, which support student records management. Perform other duties as assigned.Responsibilities
- Working in conjunction with University Registrar, provide coordination of processes within the Campus Solutions and imaging systems in the Office of the University Registrar (OUR).
- Facilitate continuous improvement in student services through management of the Campus Solutions applications and companion systems which support student records management.
- Serve as a principal liaison with Director of PeopleSoft/Campus Solutions for the Enrollment Management Division and IS&T regarding ERP matters.
- The Registrar Systems Specialist reports all concerns, issues, and discussion items to the relevant authorities in the OUR. The Registrar Systems Specialist also maintains detailed documentation, dictionary of value definitions, new process documentation, and training guides for the OUR.
- Collaborate with IS&T and the Director of PeopleSoft/Campus Solutions for the Enrollment Management Division to identify needs, solutions, and gaps in the support of the People Soft/Campus Solutions applications and future upgrades; to perform tests and troubleshoot errors; and to facilitate the mapping and reporting of accurate data.
- Ensure on-going efficiencies of systems. Troubleshoot and address functionality and reporting concerns. Provide training to users.
- Working with Associate Registrar for Scheduling & Registration maintain the registration Permission Number Request and the Grade Change Request systems.
- Coordinate creation and maintenance of security roles for computing systems in the OUR.
- Participate in the development of long-range and short-term goals and strategies.
- Manage PeopleSoft processes including related content, activity guides, navigation collections, and work centers for the OUR, Campus Solutions batch processing jobs, assignment of term activations and registration appointments, and setup of Academic Terms and Sessions calendars.
- Work with the Graduate Education office in the management and maintenance of the Research Tracking Module in Campus Solutions
- Develop PS Query reports for use by OUR staff.
- Develop and maintain Gideon Taylor eForms for OUR.
Required Qualifications
- Substantial knowledge of higher education's registration, academic records and students' rights concerning confidentiality rules, regulations, and procedures.
- Strong analytical skills to gather and analyze data, reason logically, draw valid conclusions and make effective decisions for self and staff.
- Demonstrated ability to work independently, to take initiative, and to exercise independent discretion and judgment on matters of significance.
- Strong organizational skills to prioritize projects in a fast-paced environment, including multiple projects and deadlines, and complete them in a timely manner.
- Excellent oral and written communication skills.
- Strong technical skills to learn, use and troubleshoot enterprise systems related to the position
- Strong computer skills to use Microsoft Office Suite applications.
- Ability to use standard office equipment.
- Ability to adhere to the Family Educational Rights and Privacy Act (FERPA) and other confidentiality rules.
- Demonstrated leadership skills with ability to anticipate situations and provide appropriate support to staff.
Desired Qualifications
- A minimum of 3-5 years experience working with student information systems and educational records, preferably in a Registrar's Office at a higher education institution, with a bachelor's degree in computer science, information systems or related field, or equivalent combination of education and work experience.
- Experience with PeopleSoft Campus Solutions systems - specifically student records and academic advising modules.
Special Instructions to Applicants Chapman University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. The University is dedicated to enhancing diversity and inclusion in all aspects of recruitment and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law.The University is committed to achieving a diverse faculty and staff and encourages members of underrepresented groups to apply. More information on diversity and inclusion at Chapman University can be found at www.chapman.edu/diversity.Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. Chapman University does not sponsor applicants for Staff and Administrator positions for work visas.The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate Minimum Number of ReferencesMaximum Number of References