Location: Littleton,CO, USA
This posting is open until filled.
The Elections Division of the Arapahoe County Clerk and Recorder's Office has an opening for a Registration Specialist or Senior Registration Specialist depending on qualifications and experience.
The Registration Specialist is an entry level position responsible for supporting the daily operations of the Voter Services Team in the Arapahoe County Clerk and Recorder's Office. This position is responsible for providing excellent customer service while assisting with voter registration processing and upkeep of database integrity. The Registration Specialist must be able to complete assignments of basic scope or complexity with limited assistance.
The Senior Registration Specialist is an experienced position responsible for supporting the daily operations of the Voter Services Team in the Arapahoe County Clerk and Recorder's Office. This position is responsible for providing excellent customer service while assisting with voter registration and upkeep of database integrity. The Senior Registration Specialist must be able to complete assignments of any scope or complexity with minimal to no assistance. This position also must be able to perform specialized tasks and projects to promote best practices and efficiencies.
Registration Specialist salary range: $19.11 - $28.65/hour
Senior Registration Specialist salary range: $23.11 - $34.68/hour
The following duty statements are illustrative of the functions of the job; however, some other duties may be required. The County reserves the right to modify or change the duties or functions of the job at any time.
* Assist election customers at the counter, by telephone and by email by providing specific, complete and accurate information.
* Records, scans and processes documents into Colorado's SCORE voter registration database.
* Works with voters in a professional and tactful manner to resolve complaints or concerns.
* Provides clerical and administrative support for the Section as needed.
* Receives, opens, and routes incoming mail.
* Keeps up to date on state, federal and local statutes, policies and guidelines.
* Assists with long and short-term projects, as assigned by the Voter Services Manager, such as Registration Reports, Registration Cancellations, National Change of Address, Petitions, High School Registrar outreach, Arapahoe confined voter outreach, voter hotline phone banks, and Election Letters.
* Performs other duties as assigned.
Senior Registration Specialist:
All duties listed above, and:
* Assists with training temporary workers and answering questions from team members regarding SCORE and office processes and procedures and state/federal election requirements.
Skills, Abilities and Competencies:
* Basic knowledge of Colorado's laws and requirements related to voter registration, as well as knowledge of Colorado's SCORE voter registration database
* Strong computer skills and advanced knowledge of Microsoft Office Suite (Word, Excel, Outlook and PowerPoint).
* Ability to attain certification by the Secretary of State as a Colorado Election Official.
* Demonstrated record of success as a customer service representative in a local government agency or similar organization.
* Demonstrated ability to plan, monitor and complete projects in a timely manner.
* Flexible, punctual, reliable and willing to work paid overtime if necessary.
* Effective verbal and written communication skills.
* Ability to engage with voters and coworkers in a professional, articulate and friendly manner.
* Ability to establish and maintain effective working relationships with fellow employees, the public, supervisors and other County officials.
* Ability to exercise tact and discretion in handling confidential information.
* Ability to apply critical thinking to analyze and evaluate data, policies and procedures.
Senior Registration Specialist:
All requirements listed above, and:
* Working knowledge of Colorado's laws and requirements related to voter registration, as well as knowledge of Colorado's SCORE voter registration database.
* Certification by the Secretary of State as a Colorado Election Official.
Behavioral Competencies:
Service First
Excellent Quality
Responsive Government
Visionary Thinking
Innovation
Caring Leadership
Effective Communication
Fiscal Responsibility
Integrity
Respect for Others
Safety
TeamworkEducation and Experience:
* High school diploma or equivalent
Senior Registration Specialist:
* High school diploma or equivalent
* At least 2 years of relevant experience in a County Clerk's office involving voter registration
* Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.
Preferred education and experience:
* Experience working within a County Clerk's Office involving voter registration
Preferred education and experience - Senior Registration Specialist:
* Bachelor's degree in political science, public/business administration, organizational development, or a related field is preferred
Pre-Employment Additional Requirements:
* Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
Work Environment:
* Work is generally confined to a standard office environment
Physical Demands:
* Spends 80% of the time sitting and 20% of the time either upright or walking.
* Occasionally lifts, carries, pulls or pushes up to 20 lbs.
* Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.
* Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
* Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
* Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
* Visual capacity enabling constant use of computer or other work-related equipment.